The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited November 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Windsor Nursing and Rehabilitation Center of Mcall
Mcallen, TX · Medicare-certified · 110 beds
Needs attention
Non-profitChain member
Data as of July 1, 2026
3 of 5 overall
Windsor Nursing and Rehabilitation Center of Mcall has an overall rating of 3 out of 5 stars. Its staffing rating is low at 1 out of 5, with reported nurse staffing of 3.04 hours per resident per day below the federal benchmark of 4.1, and it has had $24,083 in fines in the last 24 months plus a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.0359 hrs/resident/day
Quality measures
Last inspection: December 3, 2025Penalties, last 24 months: $24,083recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.0359.
Staffing detail
- Registered nurses
- 0.24
- Licensed practical nurses
- 0.95
- Nurse aides
- 1.85
- Weekend nursing
- 2.67
Hours per resident per day.
Total staff turnover: 50%
Registered nurse turnover: 43%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
39.7%28.8%Improving
Residents with a fall causing major injury
5.3%4.2%Improving
Residents with pressure ulcers (bedsores)
1.2%1.1%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
5.7%1.4%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
3.3%1.6%Improving
Residents whose ability to walk got worse
6.3%2.6%Improving
Long-stay residents on antianxiety or sleep medication
4.3%5.6%Worsening
Short-stay residents newly given an antipsychotic
—9.4%—
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
13.9%3.8%Improving
Residents with depressive symptoms
3%1.4%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—96.6%—
Short-stay residents given the pneumonia vaccine
90.6%96.4%Improving
What the inspectors found
The nursing home failed to protect residents from abuse and neglect by others. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: E
The home failed to properly reduce or limit psychotropic medication use and try safer non-drug approaches when appropriate. Cited September 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 758 — 42 CFR §483.45(e) — S/S: E
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited March 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 842 — 42 CFR §483.70 — S/S: E
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited December 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $24,083 was recorded.
- PENALTY
A federal fine of $37,050 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $24,083 in total fines.
- $24,083
Federal fine
Nov 21, 2025
Operator & ownership
Recent ownership change · Apr 1, 2018
Now operated by Windsor Nursing and Rehabilitation Center of Mcallen, previously Retama Manor Nursing Center Mcallen.
- Ownership
- Non profit - Corporation
- Chain
- Part of WELLSENTIAL HEALTH · 68 homes · 2.6 stars avg
- Occupancy
- 77.1 residents on an average day (70% of 110 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 40 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.