The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited May 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: F
Nursing home report
WILLOWS OF RICHMOND
RICHMOND, IN · Medicare-certified · 87 beds
Needs attention
Government-run
1 of 5 overall
WILLOWS OF RICHMOND (Richmond, IN) has an overall rating of 1 out of 5 stars, with a 1-star staffing rating and nurse staffing below the federal benchmark (3.27 vs. 4.1 hours per resident per day). It has no fines in the last 24 months, but it is flagged for the lowest overall rating and had recent inspection citations related to safety, food handling, and pest control.
Facility ratings
Health inspections
Staffing
3.2699 hrs/resident/day
Quality measures
Last inspection: October 15, 2025Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.2699.
Staffing detail
- Registered nurses
- 0.31
- Licensed practical nurses
- 0.93
- Nurse aides
- 2.03
- Weekend nursing
- 2.54
Hours per resident per day.
Total staff turnover: 35%
Registered nurse turnover: 43%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
24.8%Worsening
Residents with a fall causing major injury
4.7%Improving
Residents with pressure ulcers (bedsores)
3.9%Improving
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
4.6%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
39.4%Worsening
Residents whose ability to walk got worse
29.9%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
18.9%Improving
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
24.8%Worsening
Residents with depressive symptoms
84.5%Improving
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
93%Steady
Short-stay residents given the pneumonia vaccine
100%Steady
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited January 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to make sure it had a pest control program to prevent or deal with mice, insects, and other pests. Cited January 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 925 — 42 CFR §483.90 — S/S: F
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited April 2024 — limited pattern, potential for harm.
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F-Tag 641 — 42 CFR §483.20(g) — S/S: E
The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited October 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Government - County
- Occupancy
- 60.4 residents on an average day (69% of 87 beds)
- Medicare history
- Certified for 42 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.