The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited November 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
WILLOWS HEALTH CENTER
ROCKFORD, IL · Medicare-certified · 50 beds
In good standing
Non-profit
3 of 5 overall
Willows Health Center in Rockford, IL has a 3-star overall rating, with 3 stars for health inspections and staffing and 4 stars for quality measures. It reports 3.84 nurse staffing hours per resident per day, below the federal benchmark of 4.1, with no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.8411 hrs/resident/day
Quality measures
Last inspection: January 26, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8411.
Staffing detail
- Registered nurses
- 0.83
- Licensed practical nurses
- 0.67
- Nurse aides
- 2.34
- Weekend nursing
- 3.60
Hours per resident per day.
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Residents with a fall causing major injury
—4.9%—
Residents with pressure ulcers (bedsores)
—1.8%—
Residents with a urinary tract infection
—0%—
Residents who lost too much weight
—4%—
Residents who were physically restrained
—0%—
Residents needing more help with daily activities
—12.5%—
Long-stay residents on antianxiety or sleep medication
—26.9%—
Short-stay residents newly given an antipsychotic
0%2.4%Worsening
Residents with a long-term catheter
—1.5%—
Residents with new or worsening incontinence
—34.1%—
Residents with depressive symptoms
—0%—
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the pneumonia vaccine
—88.5%—
Short-stay residents given the seasonal flu vaccine
—34.4%—
Short-stay residents given the pneumonia vaccine
84.5%90.2%Improving
What the inspectors found
The home failed to ensure its staff were properly licensed, certified, or registered as required by state law. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 839 — 42 CFR §483.70 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited August 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The home failed to provide activities that met all residents’ needs. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 679 — 42 CFR §483.24 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
Penalties & enforcement
On record with Medicare: 1 fine · $12,909 in total fines · 1 payment denial.
- 15 days
Medicare/Medicaid payment denial
Nov 15, 2025
- $12,909
Federal fine
Dec 11, 2023
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 33.7 residents on an average day (67% of 50 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 20 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.