Willowdale Health Services in New Holstein, WI has an overall rating of 4 out of 5 stars, with 4-star health inspection and staffing ratings but a 2-star quality measures rating. It reported no fines in the last 24 months, and its nurse staffing was 3.83 hours per resident day compared with the federal benchmark of 4.1.
Last inspection: January 22, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8272.
Staffing detail
Registered nurses
1.31
Licensed practical nurses
0.72
Nurse aides
1.80
Weekend nursing
3.36
Hours per resident per day.
Total staff turnover: 39%
Registered nurse turnover: 38%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
9.6%Steady
Residents with a fall causing major injury
6.4%Worsening
Residents with pressure ulcers (bedsores)
5.6%Worsening
Residents with a urinary tract infection
2.2%Improving
Residents who lost too much weight
1.2%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
17.1%Worsening
Residents whose ability to walk got worse
27.8%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
14.5%Improving
Short-stay residents newly given an antipsychotic
6.7%Steady
Residents with a long-term catheter
6.2%Steady
Residents with new or worsening incontinence
21.4%Steady
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
91.2%Steady
Short-stay residents given the pneumonia vaccine
90.6%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to properly label and securely store medications and biologicals. Cited October 2024 — limited pattern, potential for harm.
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F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The nursing home failed to properly screen residents for mental health or intellectual disability needs before or during admission. Cited November 2023 — limited pattern, potential for harm.
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F-Tag 645 — 42 CFR §483.20 — S/S: E
The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited January 2025 — isolated incident, potential for harm.
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F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: D
The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited October 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 607 — 42 CFR §483.12 — S/S: D
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 7 health deficiencies.
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INSPECTION
Health inspection found 5 health deficiencies.
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Operator & ownership
Ownership
For profit - Limited Liability company
Chain
Part of NORTH SHORE HEALTHCARE · 59 homes · 2.7 stars avg
Occupancy
23.3 residents on an average day (48% of 49 beds)
Resident voice
Resident council
Medicare history
Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.