The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
Willowbrooke Court SC Ctr at Matthews Glen
Matthews, NC · Medicare-certified · 15 beds
In good standing
Non-profitChain member
5 of 5 overall
Willowbrooke Court SC Ctr at Matthews Glen in Matthews, NC has a 5-star overall rating, with strong staffing (5 stars; 4.63 hours per resident per day versus the 4.1 federal benchmark) and no fines in the last 24 months. Its health inspection and quality measures ratings are 4 stars each, and recent inspection citations included food safety, treatment/care per orders, and medication error concerns.
Facility ratings
Health inspections
Staffing
4.6298 hrs/resident/day
Quality measures
Last inspection: July 8, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.6298.
Staffing detail
- Registered nurses
- 0.97
- Licensed practical nurses
- 0.96
- Nurse aides
- 2.70
- Weekend nursing
- 4.37
Hours per resident per day.
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Short-stay residents newly given an antipsychotic
2.9%2.4%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Short-stay residents given the seasonal flu vaccine
—96.3%—
Short-stay residents given the pneumonia vaccine
96.2%89.3%Worsening
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
The nursing home failed to keep medication mistakes below the allowed level. Cited May 2024 — isolated incident, potential for harm.
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F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: D
The home failed to properly label and securely store medications and biologicals. Cited May 2024 — isolated incident, potential for harm.
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F-Tag 761 — 42 CFR §483.45(g) — S/S: D
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of ACTS RETIREMENT-LIFE COMMUNITIES · 27 homes · 4.7 stars avg
- Occupancy
- 12.2 residents on an average day (81% of 15 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 35 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.