Nursing home report
Registered name: Willow Valley Center for Nursing and Rehabilitatio
Winston-Salem, NC · Medicare-certified · 230 beds
Willow Valley Center for Nursing and Rehabilitation in Winston-Salem has a 1 out of 5 overall rating, with 1-star health inspections, 2-star staffing, and 3-star quality measures. It has $43,838 in fines in the last 24 months, a recent abuse citation, and reported nurse staffing of 3.49 hours per resident per day compared with the 4.1-hour federal benchmark.
Health inspections
Staffing
3.4882 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4882.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited August 2025 — isolated incident, immediate jeopardy to residents.
F-Tag 880 — 42 CFR §483.80(a) — S/S: J
The home failed to promptly tell the resident, doctor, and family about changes or problems affecting the resident. Cited August 2023 — isolated incident, immediate jeopardy to residents.
F-Tag 580 — 42 CFR §483.10(g)(14) — S/S: J
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2023 — isolated incident, immediate jeopardy to residents.
F-Tag 684 — 42 CFR §483.25 — S/S: J
The home failed to provide enough food and fluids to keep residents healthy. Cited August 2023 — isolated incident, immediate jeopardy to residents.
F-Tag 692 — 42 CFR §483.25(g) — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited November 2024 — isolated incident, actual harm.
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
Health inspection found 3 health deficiencies.
Health inspection found 7 health deficiencies.
A federal fine of $14,508 was recorded.
Health inspection found 2 health deficiencies.
A federal fine of $12,529 was recorded.
A federal fine of $8,783 was recorded.
A federal fine of $8,018 was recorded.
On record with Medicare: 5 fines · $275,518 in total fines.
Federal fine
Jun 25, 2025
Federal fine
Nov 22, 2024
Federal fine
Jul 2, 2024
Federal fine
Jul 2, 2024
Federal fine
Aug 7, 2023
Now operated by West First Street Operating Company LLC, previously Citadel at Winston Salem LLC.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
