The nursing home failed to protect residents from abuse and neglect by others. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
WILLOW TREE HEALTHCARE CENTER
CHARLES TOWN, WV · Medicare-certified · 104 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
WILLOW TREE HEALTHCARE CENTER in Charles Town, WV has a 3-star overall rating, with 3 stars for health inspections, 2 stars for staffing, and 4 stars for quality measures. Reported nurse staffing is 3.63 hours per resident per day, below the federal benchmark of 4.1, and there were $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.6306 hrs/resident/day
Quality measures
Last inspection: October 30, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6306.
Staffing detail
- Registered nurses
- 0.63
- Licensed practical nurses
- 1.11
- Nurse aides
- 1.90
- Weekend nursing
- 3.12
Hours per resident per day.
Total staff turnover: 40%
Registered nurse turnover: 40%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
17.9%6.3%Improving
Residents with a fall causing major injury
3.1%4.3%Worsening
Residents with pressure ulcers (bedsores)
2.9%4.8%Worsening
Residents with a urinary tract infection
4.1%4.3%No change
Residents who lost too much weight
6.7%11.6%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
3.5%9.9%Worsening
Residents whose ability to walk got worse
3.2%10.7%Worsening
Long-stay residents on antianxiety or sleep medication
27.2%26.7%No change
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
16.4%29.4%Worsening
Residents with depressive symptoms
2.4%8.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
99%100%Improving
Short-stay residents given the seasonal flu vaccine
—96.6%—
Short-stay residents given the pneumonia vaccine
88.6%80.9%Worsening
What the inspectors found
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited September 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $8,018 was recorded.
Penalties & enforcement
On record with Medicare: 1 fine · $8,018 in total fines.
- $8,018
Federal fine
May 22, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of COMMUNICARE HEALTH · 120 homes · 3.1 stars avg
- Occupancy
- 101.2 residents on an average day (97% of 104 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 28 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.