The nursing home failed to protect residents from abuse and neglect by others. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
WILLOW TREE HEALTHCARE CENTER
CHARLES TOWN, WV · Medicare-certified · 104 beds
Needs attention
Abuse citationFor-profitChain member
2 of 5 overall
WILLOW TREE HEALTHCARE CENTER in Charles Town, WV has a 2-star overall rating, with 2-star health inspection and staffing ratings and a 3-star quality measures rating. It has a recent abuse citation, $8,018 in fines in the last 24 months, and reported nurse staffing of 3.56 hours per resident per day, below the federal benchmark of 4.1.
Facility ratings
Health inspections
Staffing
3.5601 hrs/resident/day
Quality measures
Last inspection: October 30, 2025Penalties, last 24 months: $8,018recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5601.
Staffing detail
- Registered nurses
- 0.51
- Licensed practical nurses
- 1.10
- Nurse aides
- 1.95
- Weekend nursing
- 3.00
Hours per resident per day.
Total staff turnover: 43%
Registered nurse turnover: 56%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
17.5%Improving
Residents with a fall causing major injury
2.9%Improving
Residents with pressure ulcers (bedsores)
3.8%Steady
Residents with a urinary tract infection
2.6%Steady
Residents who lost too much weight
7.9%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
8.2%Improving
Residents whose ability to walk got worse
11.4%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
29.1%Worsening
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
21%Worsening
Residents with depressive symptoms
4.6%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
99.5%Steady
Short-stay residents given the seasonal flu vaccine
96.6%Steady
Short-stay residents given the pneumonia vaccine
88.9%Worsening
What the inspectors found
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited September 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $8,018 was recorded.
Penalties & enforcement
On record with Medicare: 1 fine · $8,018 in total fines.
- $8,018
Federal fine
May 22, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of COMMUNICARE HEALTH · 122 homes · 3 stars avg
- Occupancy
- 100.5 residents on an average day (97% of 104 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 28 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.