The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited December 2021 — widespread issue, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: F
Nursing home report
Willow Brooke Court At Park Pointe Village
Rock Hill, SC · Medicare-certified · 20 beds
In good standing
Non-profitChain member
5 of 5 overall
Willow Brooke Court At Park Pointe Village has a 5-star overall rating, with strong staffing and quality scores and a 4-star health inspection rating. It reported no fines in the last 24 months, and nurse staffing was 3.93 hours per resident per day versus the 4.1-hour federal benchmark.
Facility ratings
Health inspections
Staffing
3.9269 hrs/resident/day
Quality measures
Last inspection: March 27, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9269.
Staffing detail
- Registered nurses
- 0.92
- Licensed practical nurses
- 0.71
- Nurse aides
- 2.29
- Weekend nursing
- 3.66
Hours per resident per day.
Total staff turnover: 33%
Registered nurse turnover: 22%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
15.4%Steady
Residents with a fall causing major injury
0%Steady
Residents with pressure ulcers (bedsores)
0%Steady
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
5.4%Steady
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
27.8%Steady
Residents whose ability to walk got worse
14.7%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
23.7%Steady
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
3%Steady
Residents with new or worsening incontinence
27%Steady
Residents with depressive symptoms
0%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
100%Steady
Short-stay residents given the pneumonia vaccine
96.4%Improving
What the inspectors found
The home failed to make notices available in a format and language the resident could understand. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 574 — 42 CFR §483.10 — S/S: E
The home failed to create and carry out a timely plan to meet a new resident’s most immediate needs after admission. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 655 — 42 CFR §483.21 — S/S: D
The home failed to arrange hospice services or help the resident transfer to a place that would provide hospice care. Cited December 2021 — isolated incident, potential for harm.
View the original federal record
F-Tag 849 — 42 CFR §483.70 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of ACTS RETIREMENT-LIFE COMMUNITIES · 27 homes · 4.7 stars avg
- Occupancy
- 16.8 residents on an average day (84% of 20 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 25 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.