The nursing home failed to protect residents from abuse and neglect by others. Cited September 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER
WILMINGTON, MA · Medicare-certified · 142 beds
Needs attention
Abuse citationFor-profitChain member
2 of 5 overall
2-star facility overall. WILLOW BROOK REHABILITATION AND HEALTHCARE CENTER has 2-star health inspection and staffing ratings, 3-star quality measures, reported nurse staffing below the federal benchmark (3.71 vs 4.1 hours per resident day), $10,358 in fines in the last 24 months, and a recent abuse citation.
Facility ratings
Health inspections
Staffing
3.7128 hrs/resident/day
Quality measures
Last inspection: September 12, 2025Penalties, last 24 months: $10,358recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7128.
Staffing detail
- Registered nurses
- 0.73
- Licensed practical nurses
- 0.83
- Nurse aides
- 2.15
- Weekend nursing
- 3.24
Hours per resident per day.
Total staff turnover: 43%
Registered nurse turnover: 36%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
25.9%Worsening
Residents with a fall causing major injury
4%Worsening
Residents with pressure ulcers (bedsores)
2.8%Improving
Residents with a urinary tract infection
1.2%Improving
Residents who lost too much weight
5.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
7%Worsening
Residents whose ability to walk got worse
8.1%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
28.1%Improving
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
0.2%Improving
Residents with new or worsening incontinence
23.3%Worsening
Residents with depressive symptoms
92.3%Steady
Long-stay residents given the seasonal flu vaccine
85.5%Steady
Long-stay residents given the pneumonia vaccine
90.6%Improving
Short-stay residents given the seasonal flu vaccine
80.5%Steady
Short-stay residents given the pneumonia vaccine
77.3%Improving
What the inspectors found
The home failed to properly train staff about dementia care and how to recognize and report abuse, neglect, and exploitation. Cited September 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 943 — 42 CFR §483.95 — S/S: F
The home failed to ensure nurse aides had the skills and training needed to care for residents safely, including dementia care and abuse prevention. Cited September 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 947 — 42 CFR §483.95 — S/S: F
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited September 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: E
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited September 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $10,358 was recorded.
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 18 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $10,358 in total fines.
- $10,358
Federal fine
Sep 12, 2025
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of MARQUIS HEALTH SERVICES · 88 homes · 3 stars avg
- Occupancy
- 130.8 residents on an average day (92% of 142 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 33 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.