The nursing home failed to protect residents from abuse and neglect by others. Cited February 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: J
Nursing home report
White Oak Manor-Shelby
Shelby, NC · Medicare-certified · 160 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
White Oak Manor-Shelby in Shelby, NC has a 2 out of 5 overall rating, with 2 out of 5 on health inspections and staffing and 3 out of 5 on quality measures. It has 3.43 nurse staffing hours per resident per day versus the 4.1 federal benchmark, $30,430 in fines in the last 24 months, and a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.4349 hrs/resident/day
Quality measures
Last inspection: March 12, 2026Penalties, last 24 months: $30,430recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4349.
Staffing detail
- Registered nurses
- 0.43
- Licensed practical nurses
- 0.99
- Nurse aides
- 2.01
- Weekend nursing
- 3.02
Hours per resident per day.
Total staff turnover: 63%
Registered nurse turnover: 33%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
7.7%9.1%Worsening
Residents with a fall causing major injury
1.2%7.5%Worsening
Residents with pressure ulcers (bedsores)
3.9%5.9%Worsening
Residents with a urinary tract infection
0%1.1%Worsening
Residents who lost too much weight
4%4.8%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
23.2%28.4%Worsening
Residents whose ability to walk got worse
25.5%23.2%Improving
Long-stay residents on antianxiety or sleep medication
32%31%Improving
Short-stay residents newly given an antipsychotic
0%1.3%Worsening
Residents with a long-term catheter
0.8%0.7%No change
Residents with new or worsening incontinence
19.4%16.1%Improving
Residents with depressive symptoms
2.5%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.9%—
Long-stay residents given the pneumonia vaccine
78%93.5%Improving
Short-stay residents given the seasonal flu vaccine
—96%—
Short-stay residents given the pneumonia vaccine
99.3%98.4%Worsening
What the inspectors found
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited March 2026 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The nursing home failed to ensure a qualified person was assigned to oversee infection prevention and control. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 882 — 42 CFR §483.80 — S/S: F
Recent history
- PENALTY
A federal fine of $10,868 was recorded.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $16,720 was recorded.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal fine of $11,700 was recorded.
- PENALTY
A federal fine of $3,931 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $12,542 was recorded.
Penalties & enforcement
On record with Medicare: 5 fines · $42,972 in total fines · 1 payment denial.
- $10,868
Federal fine
Mar 12, 2026
- 34 days
Medicare/Medicaid payment denial
Jul 23, 2025
- $11,700
Federal fine
Jul 23, 2025
- $3,931
Federal fine
Jul 23, 2025
- $12,542
Federal fine
May 23, 2024
Operator & ownership
Recent ownership change · Aug 1, 2024
Now operated by Nhc Healthcare/shelby, LLC, previously White Oak Manor Shelby INC.
- Ownership
- For profit - Corporation
- Chain
- Part of NATIONAL HEALTHCARE CORPORATION · 69 homes · 3.9 stars avg
- Occupancy
- 112.4 residents on an average day (70% of 160 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 48 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.