The nursing home failed to protect residents from abuse and neglect by others. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
Westchester Manor at Providence Place
High Point, NC · Medicare-certified · 129 beds
Needs attention
Non-profitChain member
4 of 5 overall
Westchester Manor at Providence Place has an overall 4-star rating, with strong staffing (5 stars; 4.91 hours per resident per day vs. the 4.1 federal benchmark) but weaker quality measures (2 stars) and a recent federal penalty totaling $8,018.
Facility ratings
Health inspections
Staffing
4.9064 hrs/resident/day
Quality measures
Last inspection: July 24, 2025Penalties, last 24 months: $8,018recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.9064.
Staffing detail
- Registered nurses
- 0.59
- Licensed practical nurses
- 1.06
- Nurse aides
- 3.25
- Weekend nursing
- 4.77
Hours per resident per day.
Total staff turnover: 41%
Registered nurse turnover: 27%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
11.7%12.7%Worsening
Residents with a fall causing major injury
3.7%4.6%Worsening
Residents with pressure ulcers (bedsores)
4.4%6.5%Worsening
Residents with a urinary tract infection
3.7%5.6%Worsening
Residents who lost too much weight
6.3%11.9%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
28%18.9%Improving
Residents whose ability to walk got worse
31.4%25%Improving
Long-stay residents on antianxiety or sleep medication
30.5%34.1%Worsening
Short-stay residents newly given an antipsychotic
1.7%1.6%No change
Residents with a long-term catheter
1.4%0%Improving
Residents with new or worsening incontinence
21.6%22.1%Worsening
Residents with depressive symptoms
1.1%2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
99.1%100%Improving
Short-stay residents given the seasonal flu vaccine
—88.5%—
Short-stay residents given the pneumonia vaccine
85.4%92.9%Improving
What the inspectors found
The home failed to make sure residents were served meals and snacks at times that fit their needs, preferences, and requests. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 809 — 42 CFR §483.60 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to reasonably accommodate each resident’s needs and preferences. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 558 — 42 CFR §483.10 — S/S: D
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 641 — 42 CFR §483.20(g) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $8,018 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $8,018 in total fines.
- $8,018
Federal fine
May 23, 2024
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of EVERYAGE SENIOR LIVING · 4 homes · 4.8 stars avg
- Occupancy
- 119.1 residents on an average day (92% of 129 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 53 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.