The nursing home failed to reasonably accommodate each resident’s needs and preferences. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 558 — 42 CFR §483.10 — S/S: E
Nursing home report
West Oaks Nursing & Rehab Center
Houston, TX · Medicare-certified · 136 beds
In good standing
For-profitChain member
4 of 5 overall
West Oaks Nursing & Rehab Center has a 4-out-of-5 overall rating, with strong health inspection results but weaker staffing at 2 out of 5. Reported nurse staffing is 3.36 hours per resident per day, below the 4.1 federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.364 hrs/resident/day
Quality measures
Last inspection: January 16, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.364.
Staffing detail
- Registered nurses
- 0.38
- Licensed practical nurses
- 0.86
- Nurse aides
- 2.13
- Weekend nursing
- 2.82
Hours per resident per day.
Total staff turnover: 24%
Registered nurse turnover: 29%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
11.3%Worsening
Residents with a fall causing major injury
1.2%Worsening
Residents with pressure ulcers (bedsores)
4.4%Improving
Residents with a urinary tract infection
0.3%Improving
Residents who lost too much weight
4.4%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
14.9%Improving
Residents whose ability to walk got worse
8.1%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
14.7%Improving
Short-stay residents newly given an antipsychotic
0.6%Improving
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
12.9%Improving
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
99.1%Steady
Long-stay residents given the pneumonia vaccine
96.3%Steady
Short-stay residents given the seasonal flu vaccine
80%Steady
Short-stay residents given the pneumonia vaccine
97.3%Improving
What the inspectors found
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited January 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of TOUCHSTONE COMMUNITIES · 25 homes · 2.7 stars avg
- Occupancy
- 113.2 residents on an average day (83% of 136 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 31 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.