The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
WEST HARTFORD HEALTH & REHABILITATION CENTER
WEST HARTFORD, CT · Medicare-certified · 160 beds
In good standing
For-profit
4 of 5 overall
WEST HARTFORD HEALTH & REHABILITATION CENTER has a 4 out of 5 star overall rating, with 4-star scores for health inspections, staffing, and quality measures. It has no fines in the last 24 months, but reported nurse staffing is below the federal benchmark (3.79 vs. 4.1 hours per resident per day), and recent inspection citations included food safety, infection control, and transfer/discharge issues.
Facility ratings
Health inspections
Staffing
3.7911 hrs/resident/day
Quality measures
Last inspection: August 29, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7911.
Staffing detail
- Registered nurses
- 0.56
- Licensed practical nurses
- 0.90
- Nurse aides
- 2.34
- Weekend nursing
- 3.47
Hours per resident per day.
Total staff turnover: 26%
Registered nurse turnover: 26%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
23.8%Improving
Residents with a fall causing major injury
1.6%Improving
Residents with pressure ulcers (bedsores)
6.3%Worsening
Residents with a urinary tract infection
0.2%Worsening
Residents who lost too much weight
6.3%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
8.1%Improving
Residents whose ability to walk got worse
11.8%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
12.5%Worsening
Short-stay residents newly given an antipsychotic
0.8%Steady
Residents with a long-term catheter
0.5%Worsening
Residents with new or worsening incontinence
15.6%Improving
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
99.2%Steady
Long-stay residents given the pneumonia vaccine
94%Worsening
Short-stay residents given the seasonal flu vaccine
100%Steady
Short-stay residents given the pneumonia vaccine
97.1%Worsening
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to make sure the resident’s transfer or discharge met their needs and preferences and was safe. Cited August 2025 — isolated incident, potential for harm.
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F-Tag 627 — 42 CFR §483.15(c) — S/S: D
The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited August 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: D
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Occupancy
- 126.7 residents on an average day (79% of 160 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 49 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.