The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
Nursing home report
Webster House Health Center
Registered name: WEBSTER HOUSE
PALO ALTO, CA · Medicare-certified · 145 beds
In good standing
Non-profitChain member
Data as of September 1, 2026
5 of 5 overall
Webster House Health Center has an overall 5 out of 5 stars, with 5-star ratings for health inspections, staffing, and quality measures. Reported nurse staffing is 5.05 hours per resident per day, above the federal benchmark of 4.1, and there were $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
5.0503 hrs/resident/day
Quality measures
Last inspection: June 9, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.0503.
Staffing detail
- Registered nurses
- 1.06
- Licensed practical nurses
- 1.23
- Nurse aides
- 2.76
- Weekend nursing
- 3.79
Hours per resident per day.
Total staff turnover: 21%
Registered nurse turnover: 36%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
6.5%5.1%Improving
Residents with a fall causing major injury
7.3%0%Improving
Residents with pressure ulcers (bedsores)
0%1.9%Worsening
Residents with a urinary tract infection
2.6%0%Improving
Residents who lost too much weight
2.8%9.5%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
6.1%7.7%Worsening
Residents whose ability to walk got worse
—12.9%—
Long-stay residents on antianxiety or sleep medication
2.6%6.8%Worsening
Short-stay residents newly given an antipsychotic
0%1.1%Worsening
Residents with a long-term catheter
0%2.9%Worsening
Residents with new or worsening incontinence
7.8%27.8%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
97.6%100%Improving
Short-stay residents given the seasonal flu vaccine
—92.5%—
Short-stay residents given the pneumonia vaccine
83.1%89.8%Improving
What the inspectors found
The home failed to properly label and securely store medications and biologicals. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The home failed to assess bed rail safety, review the risks and benefits, get informed consent, or properly install and maintain the rail. Cited February 2023 — limited pattern, potential for harm.
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F-Tag 700 — 42 CFR §483.25(n) — S/S: E
The nursing home failed to keep medication mistakes below the allowed level. Cited February 2023 — limited pattern, potential for harm.
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F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: E
The home failed to make food and drinks appealing and served them at a safe, appetizing temperature. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 804 — 42 CFR §483.60 — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
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- INSPECTION
Health inspection found 15 health deficiencies.
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Operator & ownership
Recent ownership change · Apr 1, 2022
Now operated by Front Porch Communities and Services, previously Covia Communities.
- Ownership
- Non profit - Corporation
- Chain
- Part of FRONT PORCH · 9 homes · 4.8 stars avg
- Occupancy
- 63.7 residents on an average day (44% of 145 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 43 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.