The home failed to properly label and securely store medications and biologicals. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
Nursing home report
Webster House Health Center
Registered name: WEBSTER HOUSE
PALO ALTO, CA · Medicare-certified · 145 beds
In good standing
Non-profitChain member
Data as of July 1, 2026
5 of 5 overall
Webster House Health Center in Palo Alto has a 5-star overall rating, with 5-star scores for health inspections, staffing, and quality measures. It reports 5.05 nurse hours per resident day versus the 4.1 federal benchmark, and it had no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
5.0503 hrs/resident/day
Quality measures
Last inspection: January 30, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.0503.
Staffing detail
- Registered nurses
- 1.06
- Licensed practical nurses
- 1.23
- Nurse aides
- 2.76
- Weekend nursing
- 3.79
Hours per resident per day.
Total staff turnover: 21%
Registered nurse turnover: 36%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
6.5%5.1%Improving
Residents with a fall causing major injury
7.3%0%Improving
Residents with pressure ulcers (bedsores)
0%1.9%Worsening
Residents with a urinary tract infection
2.6%0%Improving
Residents who lost too much weight
2.8%9.5%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
6.1%7.7%Worsening
Residents whose ability to walk got worse
—12.9%—
Long-stay residents on antianxiety or sleep medication
2.6%6.8%Worsening
Short-stay residents newly given an antipsychotic
0%1.1%Worsening
Residents with a long-term catheter
0%2.9%Worsening
Residents with new or worsening incontinence
7.8%27.8%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
97.6%100%Improving
Short-stay residents given the seasonal flu vaccine
—92.5%—
Short-stay residents given the pneumonia vaccine
83.1%89.8%Improving
What the inspectors found
The home failed to assess bed rail safety, review the risks and benefits, get informed consent, or properly install and maintain the rail. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 700 — 42 CFR §483.25(n) — S/S: E
The nursing home failed to keep medication mistakes below the allowed level. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: E
The home failed to make food and drinks appealing and served them at a safe, appetizing temperature. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 804 — 42 CFR §483.60 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited February 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Apr 1, 2022
Now operated by Front Porch Communities and Services, previously Covia Communities.
- Ownership
- Non profit - Corporation
- Chain
- Part of FRONT PORCH · 9 homes · 4.8 stars avg
- Occupancy
- 63.7 residents on an average day (44% of 145 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 43 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.