The home failed to honor each resident’s preferences, choices, values, and beliefs. Cited May 2025 — widespread issue, immediate jeopardy to residents.
View the original federal record
F-Tag 675 — 42 CFR §483.24 — S/S: L
Nursing home report
Waterview Heights Rehabilitation and Nursing Cente
Rochester, NY · Medicare-certified · 229 beds
Needs attention
Special Focus FacilityFor-profitChain member
Data as of July 1, 2026
Not yet rated
Overall rating: not rated. This facility is a Special Focus Facility (SFF) with a special-focus attention flag, reported nurse staffing below the federal benchmark (3.51 vs. 4.1 hours per resident per day), and $804,844 in fines over the last 24 months; recent inspection citations included resident preferences, infection prevention and control, and having enough nursing staff each day.
Facility ratings
Health inspections
Staffing
3.5063 hrs/resident/day
Quality measures
Last inspection: December 22, 2025Penalties, last 24 months: $804,844special focus facility
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5063.
Staffing detail
- Registered nurses
- 0.56
- Licensed practical nurses
- 0.92
- Nurse aides
- 2.02
- Weekend nursing
- 2.82
Hours per resident per day.
Total staff turnover: 67%
Registered nurse turnover: 58%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
8.8%13.7%Worsening
Residents with a fall causing major injury
3.7%5.6%Worsening
Residents with pressure ulcers (bedsores)
8.4%5.1%Improving
Residents with a urinary tract infection
1.1%2.1%Worsening
Residents who lost too much weight
2.3%7.4%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
18%20.7%Worsening
Residents whose ability to walk got worse
9.7%13.7%Worsening
Long-stay residents on antianxiety or sleep medication
11.8%7.7%Improving
Short-stay residents newly given an antipsychotic
1.3%9.1%Worsening
Residents with a long-term catheter
0%1.1%Worsening
Residents with new or worsening incontinence
19.7%25.6%Worsening
Residents with depressive symptoms
1.2%0.6%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—95.9%—
Long-stay residents given the pneumonia vaccine
97.3%77.9%Worsening
Short-stay residents given the seasonal flu vaccine
—72%—
Short-stay residents given the pneumonia vaccine
80.8%34.3%Worsening
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2025 — widespread issue, immediate jeopardy to residents.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: L
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited May 2025 — widespread issue, immediate jeopardy to residents.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: L
The nursing home failed to ensure residents were free from significant medication errors. Cited May 2025 — widespread issue, immediate jeopardy to residents.
View the original federal record
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: L
The home failed to properly label and securely store medications and biologicals. Cited September 2024 — widespread issue, immediate jeopardy to residents.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: L
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $304,450 was recorded.
- INSPECTION
Health inspection found 24 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $185,840 was recorded.
- INSPECTION
Health inspection found 28 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $314,554 was recorded.
- INSPECTION
Health inspection found 20 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 3 fines · $804,844 in total fines.
- $304,450
Federal fine
Dec 22, 2025
- $185,840
Federal fine
May 9, 2025
- $314,554
Federal fine
Sep 17, 2024
Operator & ownership
- Ownership
- For profit - Partnership
- Chain
- Part of HURLBUT CARE · 13 homes · 3.8 stars avg
- Occupancy
- 189.9 residents on an average day (83% of 229 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 54 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.