Nursing home report
Rochester, NY · Medicare-certified · 229 beds
Overall rating: not rated. Waterview Heights Rehabilitation and Nursing Cente has special focus facility status, reported nurse staffing below the federal benchmark (3.51 vs 4.1 hours per resident per day), and $960,884 in fines in the last 24 months; recent citations included infection control, honoring resident preferences, and having enough nursing staff on each shift.
Health inspections
Staffing
3.5063 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5063.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2025 — widespread issue, immediate jeopardy to residents.
F-Tag 880 — 42 CFR §483.80(a) — S/S: L
The home failed to honor each resident’s preferences, choices, values, and beliefs. Cited May 2025 — widespread issue, immediate jeopardy to residents.
F-Tag 675 — 42 CFR §483.24 — S/S: L
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited May 2025 — widespread issue, immediate jeopardy to residents.
F-Tag 725 — 42 CFR §483.35 — S/S: L
The nursing home failed to ensure residents were free from significant medication errors. Cited May 2025 — widespread issue, immediate jeopardy to residents.
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: L
The home failed to properly label and securely store medications and biologicals. Cited September 2024 — widespread issue, immediate jeopardy to residents.
F-Tag 761 — 42 CFR §483.45(g) — S/S: L
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
Health inspection found 3 health deficiencies.
A federal payment denial was recorded.
A federal fine of $460,490 was recorded.
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
A federal fine of $304,450 was recorded.
Health inspection found 24 health deficiencies.
A federal fine of $185,840 was recorded.
Health inspection found 28 health deficiencies.
A federal fine of $314,554 was recorded.
Health inspection found 20 health deficiencies.
On record with Medicare: 3 fines · $960,884 in total fines · 1 payment denial.
Medicare/Medicaid payment denial
Dec 22, 2025
Federal fine
Dec 22, 2025
Federal fine
May 9, 2025
Federal fine
Sep 17, 2024
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
