The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
VILLAGE CREST CENTER FOR HEALTH & REHABILITATION
NEW MILFORD, CT · Medicare-certified · 95 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Village Crest Center for Health & Rehabilitation in New Milford, CT has an overall 4-star rating, with strong quality measures (5 stars) but middling health inspection and staffing ratings (3 stars each). Reported nurse staffing is 3.62 hours per resident per day, below the federal benchmark of 4.1, and the facility has had $24,418 in fines in the last 24 months plus a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.6225 hrs/resident/day
Quality measures
Last inspection: May 6, 2025Penalties, last 24 months: $24,418recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6225.
Staffing detail
- Registered nurses
- 0.48
- Licensed practical nurses
- 0.92
- Nurse aides
- 2.22
- Weekend nursing
- 3.42
Hours per resident per day.
Total staff turnover: 40%
Registered nurse turnover: 33%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
16%13%Improving
Residents with a fall causing major injury
1.6%3%Worsening
Residents with pressure ulcers (bedsores)
4.5%0%Improving
Residents with a urinary tract infection
1.6%0%Improving
Residents who lost too much weight
10.9%5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
7.5%8.3%Worsening
Residents whose ability to walk got worse
3.1%4.9%Worsening
Long-stay residents on antianxiety or sleep medication
20%11.5%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
25.2%24%Improving
Residents with depressive symptoms
49.2%37.7%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.6%—
Long-stay residents given the pneumonia vaccine
95.3%97%Improving
Short-stay residents given the seasonal flu vaccine
—82.6%—
Short-stay residents given the pneumonia vaccine
84.7%86.3%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited May 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to ensure each resident got needed dental services. Cited May 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 791 — 42 CFR §483.55 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to provide the doctor’s immediate care orders when the resident was admitted. Cited May 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 635 — 42 CFR §483.20 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $16,400 was recorded.
- INSPECTION
Health inspection found 13 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $8,018 was recorded.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 2 fines · $24,418 in total fines.
- $16,400
Federal fine
May 6, 2025
- $8,018
Federal fine
Sep 19, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of NATIONAL HEALTH CARE ASSOCIATES · 43 homes · 3.1 stars avg
- Occupancy
- 86.4 residents on an average day (91% of 95 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 54 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.