The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
VILLA CREST NURSING AND RETIREMENT CENTER
MANCHESTER, NH · Medicare-certified · 126 beds
In good standing
For-profit
5 of 5 overall
Villa Crest Nursing and Retirement Center in Manchester, NH has an overall 5-star rating, with 4-star health inspection and staffing ratings and 5-star quality measures. Reported nurse staffing is 3.96 hours per resident per day, just below the federal benchmark of 4.1, and it had $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.9593 hrs/resident/day
Quality measures
Last inspection: July 31, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9593.
Staffing detail
- Registered nurses
- 0.46
- Licensed practical nurses
- 1.10
- Nurse aides
- 2.40
- Weekend nursing
- 3.62
Hours per resident per day.
Total staff turnover: 37%
Registered nurse turnover: 40%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
7.9%15.3%Worsening
Residents with a fall causing major injury
3%5.7%Worsening
Residents with pressure ulcers (bedsores)
1.6%3.4%Worsening
Residents with a urinary tract infection
1%1%No change
Residents who lost too much weight
7.2%8%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
43.2%9.4%Improving
Residents whose ability to walk got worse
25.9%8.3%Improving
Long-stay residents on antianxiety or sleep medication
23%24.7%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
1.2%0.9%No change
Residents with new or worsening incontinence
30%15.8%Improving
Residents with depressive symptoms
10.6%38.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—97.8%—
Short-stay residents given the pneumonia vaccine
97.7%96.6%Worsening
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited June 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to prevent unnecessary mind-altering medications or ensure medicines did not limit a resident’s ability to function. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 605 — 42 CFR §483.12 — S/S: D
The nursing home failed to provide services that met professional standards of quality. Cited June 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: D
The home failed to properly reduce or limit psychotropic medication use and try safer non-drug approaches when appropriate. Cited June 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 758 — 42 CFR §483.45(e) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Occupancy
- 119.4 residents on an average day (95% of 126 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 29 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.