The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Victoria Haven Nursing Facility
NORWOOD, MA · Medicare-certified · 31 beds
In good standing
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
Victoria Haven Nursing Facility in Norwood, MA has an overall rating of 2 out of 5 stars. Its health inspection rating is 1 star, while staffing and quality measures are both 5 stars; reported nurse staffing is 4.58 hours per resident per day, above the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.5821 hrs/resident/day
Quality measures
Last inspection: January 21, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.5821.
Staffing detail
- Registered nurses
- 0.70
- Licensed practical nurses
- 0.96
- Nurse aides
- 2.93
- Weekend nursing
- 4.19
Hours per resident per day.
Total staff turnover: 22%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
20%14.3%Improving
Residents with a fall causing major injury
0%0%No change
Residents with pressure ulcers (bedsores)
0%0%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
20%8.3%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
5%9.1%Worsening
Residents whose ability to walk got worse
—12.4%—
Long-stay residents on antianxiety or sleep medication
8.7%4.8%Improving
Short-stay residents newly given an antipsychotic
—0%—
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
4.6%8.4%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—95.7%—
Long-stay residents given the pneumonia vaccine
95.8%96%No change
Short-stay residents given the seasonal flu vaccine
—46.4%—
Short-stay residents given the pneumonia vaccine
—73.9%—
What the inspectors found
The home failed to promptly tell the resident, doctor, and family about changes or problems affecting the resident. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 580 — 42 CFR §483.10(g)(14) — S/S: G
The home failed to have a registered nurse on duty enough hours each day and to keep a registered nurse as the full-time director of nursing. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 727 — 42 CFR §483.35 — S/S: F
The home failed to properly watch nurse aides' work and provide regular training. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: F
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 10 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $40,641 in total fines.
- $40,641
Federal fine
Feb 29, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of REHABILITATION ASSOCIATES · 6 homes · 3.7 stars avg
- Occupancy
- 25.7 residents on an average day (83% of 31 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 32 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.