The home failed to promptly tell the resident, doctor, and family about changes or problems affecting the resident. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 580 — 42 CFR §483.10(g)(14) — S/S: G
Nursing home report
Victoria Haven Nursing Facility
NORWOOD, MA · Medicare-certified · 31 beds
In good standing
For-profitChain member
2 of 5 overall
Victoria Haven Nursing Facility has a 2-star overall rating in Norwood, MA, with a 1-star health inspection rating but 4-star staffing and 5-star quality measures. Reported nurse staffing is 4.34 hours per resident per day, slightly above the 4.1-hour federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.34 hrs/resident/day
Quality measures
Last inspection: January 21, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.34.
Staffing detail
- Registered nurses
- 0.63
- Licensed practical nurses
- 0.89
- Nurse aides
- 2.83
- Weekend nursing
- 3.98
Hours per resident per day.
Total staff turnover: 36%
Registered nurse turnover: 60%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
13%Improving
Residents with a fall causing major injury
1%Improving
Residents with pressure ulcers (bedsores)
3.3%Improving
Residents with a urinary tract infection
1.1%Improving
Residents who lost too much weight
7.2%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
13%Worsening
Residents whose ability to walk got worse
23%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
6.8%Improving
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
5%Worsening
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
95.7%Steady
Long-stay residents given the pneumonia vaccine
93.8%Worsening
Short-stay residents given the seasonal flu vaccine
46.4%Steady
Short-stay residents given the pneumonia vaccine
81.3%Worsening
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
The home failed to have a registered nurse on duty enough hours each day and to keep a registered nurse as the full-time director of nursing. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 727 — 42 CFR §483.35 — S/S: F
The home failed to properly watch nurse aides' work and provide regular training. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: F
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 10 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $40,641 in total fines.
- $40,641
Federal fine
Feb 29, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of REHABILITATION ASSOCIATES · 6 homes · 3.5 stars avg
- Occupancy
- 26.8 residents on an average day (86% of 31 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 32 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.