The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
Nursing home report
TOUCHPOINTS AT MANCHESTER
MANCHESTER, CT · Medicare-certified · 127 beds
In good standing
For-profitChain member
4 of 5 overall
Touchpoints at Manchester has an overall rating of 4 out of 5 stars, with a 4-star health inspection rating and 3-star staffing rating. Reported nurse staffing is 2.98 hours per resident per day, below the 4.1-hour federal benchmark, with $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
2.9835 hrs/resident/day
Quality measures
Last inspection: September 2, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.9835.
Staffing detail
- Registered nurses
- 0.52
- Licensed practical nurses
- 0.64
- Nurse aides
- 1.82
- Weekend nursing
- 2.69
Hours per resident per day.
Total staff turnover: 25%
Registered nurse turnover: 27%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Residents with a fall causing major injury
1.2%Worsening
Residents with pressure ulcers (bedsores)
3.2%Worsening
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
2.9%Steady
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
14.7%Improving
Residents whose ability to walk got worse
10.8%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
23%Improving
Short-stay residents newly given an antipsychotic
0.7%Improving
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
10.7%Improving
Residents with depressive symptoms
4.2%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
93.2%Steady
Short-stay residents given the pneumonia vaccine
99.3%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited July 2023 — limited pattern, potential for harm.
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F-Tag 550 — 42 CFR §483.10(a) — S/S: E
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited July 2023 — limited pattern, potential for harm.
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F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited June 2021 — limited pattern, potential for harm.
View the original federal record
F-Tag 578 — 42 CFR §483.10 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of ICARE HEALTH NETWORK · 12 homes · 3.2 stars avg
- Occupancy
- 113.4 residents on an average day (89% of 127 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.