The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
Nursing home report
TOUCHPOINTS AT MANCHESTER
MANCHESTER, CT · Medicare-certified · 127 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Touchpoints at Manchester in Manchester, CT has an overall rating of 4 out of 5 stars, with 4-star health inspection and quality ratings and a 3-star staffing rating. Reported nurse staffing is 2.95 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months; recent inspection citations included pharmaceutical services, food handling, and resident rights.
Facility ratings
Health inspections
Staffing
2.9484 hrs/resident/day
Quality measures
Last inspection: September 2, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.9484.
Staffing detail
- Registered nurses
- 0.49
- Licensed practical nurses
- 0.65
- Nurse aides
- 1.81
- Weekend nursing
- 2.61
Hours per resident per day.
Total staff turnover: 21%
Registered nurse turnover: 20%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
26.7%11.5%Improving
Residents with a fall causing major injury
0.9%2.8%Worsening
Residents with pressure ulcers (bedsores)
1.3%2.8%Worsening
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
3.8%2.1%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
10.1%12.6%Worsening
Residents whose ability to walk got worse
5.5%11.7%Worsening
Long-stay residents on antianxiety or sleep medication
24.8%19.6%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
10.6%6.8%Improving
Residents with depressive symptoms
2%33.3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—93.2%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: E
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited June 2021 — limited pattern, potential for harm.
View the original federal record
F-Tag 578 — 42 CFR §483.10 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of ICARE HEALTH NETWORK · 12 homes · 2.9 stars avg
- Occupancy
- 118.7 residents on an average day (93% of 127 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.