The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
Nursing home report
TOUCHPOINTS AT MANCHESTER
MANCHESTER, CT · Medicare-certified · 127 beds
In good standing
For-profitChain member
Data as of September 1, 2026
4 of 5 overall
Touchpoints at Manchester has a 4 out of 5 overall rating, with strong health inspection and quality measures scores, but staffing is middling at 3 out of 5 and reported nurse staffing is 2.95 hours per resident per day versus the 4.1 federal benchmark. It had no fines in the last 24 months, though recent inspection citations included pharmaceutical services, food handling, and resident rights.
Facility ratings
Health inspections
Staffing
2.9484 hrs/resident/day
Quality measures
Last inspection: July 30, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.9484.
Staffing detail
- Registered nurses
- 0.49
- Licensed practical nurses
- 0.65
- Nurse aides
- 1.81
- Weekend nursing
- 2.61
Hours per resident per day.
Total staff turnover: 21%
Registered nurse turnover: 20%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
26.7%11.5%Improving
Residents with a fall causing major injury
0.9%2.8%Worsening
Residents with pressure ulcers (bedsores)
1.3%2.8%Worsening
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
3.8%2.1%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
10.1%12.6%Worsening
Residents whose ability to walk got worse
5.5%11.7%Worsening
Long-stay residents on antianxiety or sleep medication
24.8%19.6%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
10.6%6.8%Improving
Residents with depressive symptoms
2%33.3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—93.2%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: E
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited June 2021 — limited pattern, potential for harm.
View the original federal record
F-Tag 578 — 42 CFR §483.10 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of ICARE HEALTH NETWORK · 12 homes · 2.9 stars avg
- Occupancy
- 118.7 residents on an average day (93% of 127 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.