The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited October 2025 — isolated incident, actual harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
THE WILLOWS AT RAMAPO REHAB AND NURSING CENTER
SUFFERN, NY · Medicare-certified · 203 beds
In good standing
For-profitChain member
3 of 5 overall
THE WILLOWS AT RAMAPO REHAB AND NURSING CENTER has a 3 out of 5 overall rating. The facility has 2 out of 5 stars for both health inspections and staffing, 5 out of 5 for quality measures, reported nurse staffing below the federal benchmark (3.20 vs 4.1 hours per resident per day), and no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.2027 hrs/resident/day
Quality measures
Last inspection: October 24, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.2027.
Staffing detail
- Registered nurses
- 0.39
- Licensed practical nurses
- 0.90
- Nurse aides
- 1.91
- Weekend nursing
- 2.93
Hours per resident per day.
Total staff turnover: 23%
Registered nurse turnover: 43%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
14%7.9%Improving
Residents with a fall causing major injury
4.9%2.6%Improving
Residents with pressure ulcers (bedsores)
5.4%4.9%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
12.4%10.8%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
23.6%20.5%Improving
Residents whose ability to walk got worse
25%18.2%Improving
Long-stay residents on antianxiety or sleep medication
17.1%19.7%Worsening
Short-stay residents newly given an antipsychotic
0%1.5%Worsening
Residents with a long-term catheter
0.7%0%Improving
Residents with new or worsening incontinence
35%28.7%Improving
Residents with depressive symptoms
7%3.5%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—83.5%—
Long-stay residents given the pneumonia vaccine
79.6%97.4%Improving
Short-stay residents given the seasonal flu vaccine
—50.6%—
Short-stay residents given the pneumonia vaccine
44.4%90.6%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2023 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited October 2025 — isolated incident, potential for harm.
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F-Tag 842 — 42 CFR §483.70 — S/S: D
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited July 2025 — isolated incident, potential for harm.
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F-Tag 880 — 42 CFR §483.80(a) — S/S: D
The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited March 2025 — isolated incident, potential for harm.
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F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of CARERITE CENTERS · 34 homes · 3.4 stars avg
- Occupancy
- 189.8 residents on an average day (93% of 203 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 59 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.