The Willows At East Lansing has an overall rating of 4 out of 5 stars, with strong quality measures at 5 stars and staffing at 4 stars, but health inspections are lower at 3 stars. Reported nurse staffing is 3.82 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Last inspection: March 20, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8192.
Staffing detail
Registered nurses
1.50
Licensed practical nurses
0.39
Nurse aides
1.94
Weekend nursing
3.20
Hours per resident per day.
Total staff turnover: 29%
Registered nurse turnover: 6%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Last yrNowTrend
Long-stay residents on antipsychotic medication
11.1%11.1%No change
Residents with a fall causing major injury
0%0%No change
Residents with pressure ulcers (bedsores)
1.7%2.1%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
3.3%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
6.7%3.7%Improving
Residents whose ability to walk got worse
—2.5%—
Long-stay residents on antianxiety or sleep medication
16.7%7.1%Improving
Short-stay residents newly given an antipsychotic
0.8%1.5%Worsening
Residents with a long-term catheter
2%0%Improving
Residents with new or worsening incontinence
21.2%12.2%Improving
Residents with depressive symptoms
3.3%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Last yrNowTrend
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
97.2%97.1%No change
Short-stay residents given the seasonal flu vaccine
—95.8%—
Short-stay residents given the pneumonia vaccine
97.9%94%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited January 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited January 2026 — limited pattern, potential for harm.
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F-Tag 585 — 42 CFR §483.10 — S/S: E
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited March 2026 — isolated incident, potential for harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: D
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited March 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 842 — 42 CFR §483.70 — S/S: D
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited January 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 578 — 42 CFR §483.10 — S/S: D
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
Operator & ownership
Ownership
For profit - Corporation
Chain
Part of TRILOGY HEALTH SERVICES · 124 homes · 4.2 stars avg
Occupancy
61.8 residents on an average day (95% of 65 beds)
Medicare history
Certified for 12 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.