The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
The Villa at West Branch
West Branch, MI · Medicare-certified · 70 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
The Villa at West Branch is rated 3 out of 5 stars overall. Its health inspection rating is 2 stars, staffing is 3 stars, and reported nurse staffing is below the federal benchmark (3.77 vs 4.1 hours per resident per day); it has no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.7682 hrs/resident/day
Quality measures
Last inspection: August 22, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7682.
Staffing detail
- Registered nurses
- 0.75
- Licensed practical nurses
- 0.72
- Nurse aides
- 2.30
- Weekend nursing
- 3.22
Hours per resident per day.
Total staff turnover: 59%
Registered nurse turnover: 74%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
19.2%14.8%Improving
Residents with a fall causing major injury
6.4%8.3%Worsening
Residents with pressure ulcers (bedsores)
0%1.6%Worsening
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
7.7%2.9%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
5.4%2.8%Improving
Residents whose ability to walk got worse
—9.2%—
Long-stay residents on antianxiety or sleep medication
17.9%24.3%Worsening
Short-stay residents newly given an antipsychotic
1.6%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
15%37.3%Worsening
Residents with depressive symptoms
48.8%90.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—95.8%—
Long-stay residents given the pneumonia vaccine
97.9%100%Improving
Short-stay residents given the seasonal flu vaccine
—87.3%—
Short-stay residents given the pneumonia vaccine
91.2%100%Improving
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited July 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited May 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: G
The home failed to properly label and securely store medications and biologicals. Cited April 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $56,193 was recorded.
- INSPECTION
Health inspection found 14 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $56,193 in total fines.
- $56,193
Federal fine
May 9, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of VILLA HEALTHCARE · 18 homes · 2.8 stars avg
- Occupancy
- 58.5 residents on an average day (84% of 70 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 45 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.