The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
The Villa at West Branch
West Branch, MI · Medicare-certified · 70 beds
Needs attention
For-profitChain member
3 of 5 overall
The Villa at West Branch has a 3-star overall rating, with a 2-star health inspection rating and a 3-star staffing rating. It reported nurse staffing of 3.84 hours per resident per day, below the 4.1 federal benchmark, and had $56,193 in fines in the last 24 months with a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.8358 hrs/resident/day
Quality measures
Last inspection: August 22, 2025Penalties, last 24 months: $56,193recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8358.
Staffing detail
- Registered nurses
- 0.72
- Licensed practical nurses
- 0.81
- Nurse aides
- 2.30
- Weekend nursing
- 3.22
Hours per resident per day.
Total staff turnover: 61%
Registered nurse turnover: 75%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
13.4%Improving
Residents with a fall causing major injury
6.8%Worsening
Residents with pressure ulcers (bedsores)
0.6%Improving
Residents with a urinary tract infection
1.1%Improving
Residents who lost too much weight
5.1%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
9%Worsening
Residents whose ability to walk got worse
12.5%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
23.9%Improving
Short-stay residents newly given an antipsychotic
0.9%Improving
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
17.6%Worsening
Residents with depressive symptoms
64.3%Worsening
Long-stay residents given the seasonal flu vaccine
95.8%Steady
Long-stay residents given the pneumonia vaccine
97.4%Improving
Short-stay residents given the seasonal flu vaccine
87.3%Steady
Short-stay residents given the pneumonia vaccine
93.5%Improving
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited July 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited May 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: G
The home failed to properly label and securely store medications and biologicals. Cited April 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $56,193 was recorded.
- INSPECTION
Health inspection found 14 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 2 fines · $170,704 in total fines · 1 payment denial.
- $56,193
Federal fine
May 9, 2024
- 27 days
Medicare/Medicaid payment denial
May 24, 2023
- $114,511
Federal fine
May 24, 2023
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of VILLA HEALTHCARE · 18 homes · 2.7 stars avg
- Occupancy
- 59.8 residents on an average day (85% of 70 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 44 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.