The home failed to properly watch nurse aides' work and provide regular training. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: E
Nursing home report
The Palazzo
Registered name: THE REHABILITATION CENTER AT THE PALAZZO
PHOENIX, AZ · Medicare-certified · 60 beds
In good standing
For-profitChain member
Data as of September 1, 2026
4 of 5 overall
The Palazzo in Phoenix has an overall 4-star rating, with strong quality measures (5 stars), good staffing (4 stars), and nurse staffing slightly above the federal benchmark (4.33 vs 4.1 hours per resident day). Its health inspection rating is 3 stars, with no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.3269 hrs/resident/day
Quality measures
Last inspection: March 25, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.3269.
Staffing detail
- Registered nurses
- 0.58
- Licensed practical nurses
- 1.25
- Nurse aides
- 2.49
- Weekend nursing
- 3.77
Hours per resident per day.
Total staff turnover: 52%
Registered nurse turnover: 20%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
0%0%No change
Residents with a fall causing major injury
5%0%Improving
Residents with pressure ulcers (bedsores)
1.6%0%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
0%3.6%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
2.8%0%Improving
Long-stay residents on antianxiety or sleep medication
8.1%3.4%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
6.9%27.4%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—88.1%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—78.6%—
Short-stay residents given the pneumonia vaccine
93.2%99.4%Improving
What the inspectors found
The home failed to properly label and securely store medications and biologicals. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The nursing home failed to provide services that met professional standards of quality. Cited June 2025 — limited pattern, potential for harm.
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F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2025 — limited pattern, potential for harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: E
The nursing home failed to ensure residents were free from significant medication errors. Cited September 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Sep 26, 2024
Now operated by Aphz LLC, previously 19th Avenue Operations LLC.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of ASPEN SKILLED HEALTHCARE · 35 homes · 3.7 stars avg
- Occupancy
- 52.9 residents on an average day (88% of 60 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 41 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.