The home failed to properly watch nurse aides' work and provide regular training. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: E
Nursing home report
The Palazzo
Registered name: THE REHABILITATION CENTER AT THE PALAZZO
PHOENIX, AZ · Medicare-certified · 60 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
The Palazzo in Phoenix has a 4-star overall rating, with strong quality measures (5 stars) and staffing (4 stars), while health inspections are a bit lower at 3 stars. It reports 4.33 nurse staffing hours per resident per day, slightly above the federal benchmark of 4.1, and had $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.3269 hrs/resident/day
Quality measures
Last inspection: March 25, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.3269.
Staffing detail
- Registered nurses
- 0.58
- Licensed practical nurses
- 1.25
- Nurse aides
- 2.49
- Weekend nursing
- 3.77
Hours per resident per day.
Total staff turnover: 52%
Registered nurse turnover: 20%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
0%0%No change
Residents with a fall causing major injury
5%0%Improving
Residents with pressure ulcers (bedsores)
1.6%0%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
0%3.6%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
2.8%0%Improving
Long-stay residents on antianxiety or sleep medication
8.1%3.4%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
6.9%27.4%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—88.1%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—78.6%—
Short-stay residents given the pneumonia vaccine
93.2%99.4%Improving
What the inspectors found
The home failed to properly label and securely store medications and biologicals. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The nursing home failed to provide services that met professional standards of quality. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
The nursing home failed to ensure residents were free from significant medication errors. Cited September 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Sep 26, 2024
Now operated by Aphz LLC, previously 19th Avenue Operations LLC.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of ASPEN SKILLED HEALTHCARE · 35 homes · 3.7 stars avg
- Occupancy
- 52.9 residents on an average day (88% of 60 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 40 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.