The nursing home failed to protect residents from abuse and neglect by others. Cited November 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
The Neighborhood in Rio Rancho
Rio Rancho, NM · Medicare-certified · 71 beds
Needs attention
Abuse citationNon-profit
2 of 5 overall
2 out of 5 stars overall. Health inspection is 2 stars, staffing is 4 stars with 5.26 nurse hours per resident per day versus the 4.1 federal benchmark, quality measures are 4 stars, and the facility had $12,735 in fines in the last 24 months plus a recent abuse citation.
Facility ratings
Health inspections
Staffing
5.2634 hrs/resident/day
Quality measures
Last inspection: March 13, 2026Penalties, last 24 months: $12,735recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.2634.
Staffing detail
- Registered nurses
- 0.97
- Licensed practical nurses
- 0.63
- Nurse aides
- 3.66
- Weekend nursing
- 4.81
Hours per resident per day.
Total staff turnover: 85%
Registered nurse turnover: 83%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
4.3%15%Worsening
Residents with a fall causing major injury
4.7%4%Improving
Residents with pressure ulcers (bedsores)
9.5%12.8%Worsening
Residents with a urinary tract infection
0%4%Worsening
Residents who lost too much weight
3.1%9.1%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
17.2%15%Improving
Residents whose ability to walk got worse
—39.2%—
Long-stay residents on antianxiety or sleep medication
21.9%17.4%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
1.4%0%Improving
Residents with new or worsening incontinence
26.9%18.9%Improving
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—80.4%—
Long-stay residents given the pneumonia vaccine
76.7%100%Improving
Short-stay residents given the seasonal flu vaccine
—54.2%—
Short-stay residents given the pneumonia vaccine
52.7%96.2%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to ensure nurses and nurse aides had the needed skills to care for each resident and support their well-being. Cited March 2025 — widespread issue, potential for harm.
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F-Tag 726 — 42 CFR §483.35 — S/S: F
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited November 2025 — limited pattern, potential for harm.
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F-Tag 689 — 42 CFR §483.25(d) — S/S: E
The home failed to provide enough food and fluids to keep residents healthy. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $12,735 was recorded.
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $12,735 in total fines.
- $12,735
Federal fine
Nov 17, 2025
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 36.8 residents on an average day (52% of 71 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 9 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.