The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited March 2022 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
THE LAURELS OF WILLOW CREEK
MIDLOTHIAN, VA · Medicare-certified · 120 beds
In good standing
For-profitChain member
3 of 5 overall
The Laurels of Willow Creek in Midlothian, VA has an overall 3-star rating: health inspections are lower at 2 stars, staffing is 3 stars, and quality measures are 5 stars. Reported nurse staffing is 3.34 hours per resident per day, below the federal benchmark of 4.1, with $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.3356 hrs/resident/day
Quality measures
Last inspection: September 13, 2023Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3356.
Staffing detail
- Registered nurses
- 0.44
- Licensed practical nurses
- 0.95
- Nurse aides
- 1.94
- Weekend nursing
- 2.86
Hours per resident per day.
Total staff turnover: 45%
Registered nurse turnover: 50%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
14.5%8.9%Improving
Residents with a fall causing major injury
1.3%2.9%Worsening
Residents with pressure ulcers (bedsores)
6.2%8.6%Worsening
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
7.4%12.5%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
12.9%9.7%Improving
Residents whose ability to walk got worse
19.2%25%Worsening
Long-stay residents on antianxiety or sleep medication
21.9%15.6%Improving
Short-stay residents newly given an antipsychotic
1.1%1.3%No change
Residents with a long-term catheter
1.1%0.9%No change
Residents with new or worsening incontinence
25.2%34%Worsening
Residents with depressive symptoms
1.4%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
90.9%87.1%Worsening
Short-stay residents given the seasonal flu vaccine
—88.5%—
Short-stay residents given the pneumonia vaccine
86.2%60.6%Worsening
What the inspectors found
The nursing home failed to ensure residents were free from significant medication errors. Cited March 2022 — isolated incident, actual harm.
View the original federal record
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: G
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2022 — widespread issue, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited September 2023 — limited pattern, potential for harm.
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F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to provide safe, appropriate pain management for a resident who needed it. Cited September 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 18 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 19 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of CIENA HEALTHCARE/LAUREL HEALTH CARE · 83 homes · 2.9 stars avg
- Occupancy
- 108.9 residents on an average day (91% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 34 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.