GoodStanding

Nursing home report

The Friendly Home

Rochester, NY · Medicare-certified · 200 beds

In good standing
Non-profit
4 of 5 overall

4 out of 5 stars overall. The Friendly Home has strong quality measures and staffing ratings, nurse staffing above the federal benchmark (4.43 vs. 4.1 hours per resident per day), no fines in the last 24 months, and a 3-star health inspection rating with citations related to psychotropic medications, quality of care, and accident hazards.

Facility ratings

Health inspections

Staffing

4.4287 hrs/resident/day

Quality measures

Last inspection: December 19, 2025Penalties, last 24 months: $0

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.4287.

Staffing detail

Registered nurses
0.48
Licensed practical nurses
1.30
Nurse aides
2.65
Weekend nursing
3.94

Hours per resident per day.

Total staff turnover: 44%
Registered nurse turnover: 38%

Resident outcomes

How often residents experience these outcomes, with the direction over the past year.

Long-stay residents on antipsychotic medication

8.1%Worsening

Residents with a fall causing major injury

6.4%Worsening

Residents with pressure ulcers (bedsores)

4.7%Improving

Residents with a urinary tract infection

2.6%Worsening

Residents who lost too much weight

3.7%Improving

Residents who were physically restrained

0%Steady

Residents needing more help with daily activities

15.3%Worsening

Residents whose ability to walk got worse

11%Improving
Show all measures

Long-stay residents on antianxiety or sleep medication

13%Steady

Short-stay residents newly given an antipsychotic

0.7%Steady

Residents with a long-term catheter

0.2%Steady

Residents with new or worsening incontinence

28.9%Improving

Residents with depressive symptoms

6.7%Improving

Long-stay residents given the seasonal flu vaccine

95.9%Steady

Long-stay residents given the pneumonia vaccine

95.4%Improving

Short-stay residents given the seasonal flu vaccine

90%Steady

Short-stay residents given the pneumonia vaccine

94.8%Improving

What the inspectors found

The home failed to prevent unnecessary mind-altering medications or ensure medicines did not limit a resident’s ability to function. Cited December 2025 — limited pattern, potential for harm.

View the original federal record

F-Tag 605 — 42 CFR §483.12 — S/S: E

The nursing home failed to provide services that met professional standards of quality. Cited December 2025 — limited pattern, potential for harm.

View the original federal record

F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E

The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited December 2025 — limited pattern, potential for harm.

View the original federal record

F-Tag 689 — 42 CFR §483.25(d) — S/S: E

The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2023 — limited pattern, potential for harm.

View the original federal record

F-Tag 880 — 42 CFR §483.80(a) — S/S: E

The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited December 2023 — limited pattern, potential for harm.

View the original federal record

F-Tag 607 — 42 CFR §483.12 — S/S: E

Recent history

  1. STAFFING

    Reported nurse staffing met or exceeded the federal recommendation.

  2. INSPECTION

    Health inspection found 7 health deficiencies.

    See what inspectors found
  3. INSPECTION

    Health inspection found 7 health deficiencies.

    See what inspectors found
  4. INSPECTION

    Health inspection found 4 health deficiencies.

    See what inspectors found

Operator & ownership

Ownership
Non profit - Corporation
Occupancy
170.6 residents on an average day (85% of 200 beds)
Resident voice
Resident council
Medicare history
Certified for 50 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.