The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited January 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Southland Care Center
Registered name: SOUTHLAND
NORWALK, CA · Medicare-certified · 120 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
1 of 5 overall
Southland Care Center in Norwalk, CA has an overall 1-star rating, with a 1-star health inspection score despite 4-star staffing and quality ratings. It has a recent federal penalty, $18,564 in fines over the last 24 months, and reported nurse staffing of 4.40 hours per resident per day, slightly above the federal benchmark of 4.1.
Facility ratings
Health inspections
Staffing
4.4001 hrs/resident/day
Quality measures
Last inspection: May 28, 2026Penalties, last 24 months: $18,564recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.4001.
Staffing detail
- Registered nurses
- 0.55
- Licensed practical nurses
- 1.33
- Nurse aides
- 2.52
- Weekend nursing
- 4.03
Hours per resident per day.
Total staff turnover: 42%
Registered nurse turnover: 8%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
6.2%14.3%Worsening
Residents with a fall causing major injury
0%0%No change
Residents with pressure ulcers (bedsores)
4.6%5%No change
Residents with a urinary tract infection
1.3%0%Improving
Residents who lost too much weight
0%0%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
8%10%Worsening
Residents whose ability to walk got worse
8.1%6.7%Improving
Long-stay residents on antianxiety or sleep medication
15.4%11.6%Improving
Short-stay residents newly given an antipsychotic
0.7%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
18.9%41.8%Worsening
Residents with depressive symptoms
7.6%9.3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.6%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—96%—
Short-stay residents given the pneumonia vaccine
99.2%100%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited March 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The nursing home failed to make sure it had a pest control program to prevent or deal with mice, insects, and other pests. Cited March 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 925 — 42 CFR §483.90 — S/S: F
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited March 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 18 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $18,564 was recorded.
Penalties & enforcement
On record with Medicare: 2 fines · $38,376 in total fines.
- $18,564
Federal fine
Jan 8, 2025
- $19,812
Federal fine
Mar 29, 2024
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of THE ENSIGN GROUP · 346 homes · 3.2 stars avg
- Occupancy
- 113.6 residents on an average day (95% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 49 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.