The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Nursing home report
RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE
MARLBOROUGH, MA · Medicare-certified · 144 beds
In good standing
For-profitChain member
3 of 5 overall
The Reservoir Center for Health & Rehabilitation in Marlborough, MA has a 3 out of 5 star overall rating, with 3-star health inspections and stronger 4-star staffing and quality ratings. It reported 3.99 nurse staffing hours per resident per day versus the 4.1 federal benchmark, had no fines in the last 24 months, and recent inspection citations included food safety, resident safety, and QAPI-related issues.
Facility ratings
Health inspections
Staffing
3.9873 hrs/resident/day
Quality measures
Last inspection: January 13, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9873.
Staffing detail
- Registered nurses
- 0.64
- Licensed practical nurses
- 1.17
- Nurse aides
- 2.17
- Weekend nursing
- 3.55
Hours per resident per day.
Total staff turnover: 32%
Registered nurse turnover: 26%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
22.7%Worsening
Residents with a fall causing major injury
2.8%Improving
Residents with pressure ulcers (bedsores)
3.8%Worsening
Residents with a urinary tract infection
1.3%Worsening
Residents who lost too much weight
3.8%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
8.1%Improving
Residents whose ability to walk got worse
4%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
23.6%Worsening
Short-stay residents newly given an antipsychotic
0%Steady
Residents with a long-term catheter
1%Worsening
Residents with new or worsening incontinence
32.2%Improving
Residents with depressive symptoms
12.3%Worsening
Long-stay residents given the seasonal flu vaccine
99.2%Steady
Long-stay residents given the pneumonia vaccine
97.2%Improving
Short-stay residents given the seasonal flu vaccine
90.3%Steady
Short-stay residents given the pneumonia vaccine
82.3%Improving
What the inspectors found
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited January 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: E
The home failed to have a plan for how it would carry out quality improvement and oversight activities. Cited January 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 865 — 42 CFR §483.75 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 13 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $3,145 in total fines.
- $3,145
Federal fine
Jul 24, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of NATIONAL HEALTH CARE ASSOCIATES · 43 homes · 3.2 stars avg
- Occupancy
- 132 residents on an average day (92% of 144 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 35 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.