The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Nursing home report
RESERVOIR CENTER FOR HEALTH & REHABILITATION, THE
MARLBOROUGH, MA · Medicare-certified · 144 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
3 out of 5 stars overall. Staffing and quality measures are rated 4 stars, health inspections are 3 stars, reported nurse staffing is 3.95 hours per resident per day versus the 4.1 federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.9478 hrs/resident/day
Quality measures
Last inspection: January 13, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9478.
Staffing detail
- Registered nurses
- 0.63
- Licensed practical nurses
- 1.10
- Nurse aides
- 2.21
- Weekend nursing
- 3.54
Hours per resident per day.
Total staff turnover: 34%
Registered nurse turnover: 21%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
22.4%18.8%Improving
Residents with a fall causing major injury
3.3%1.8%Improving
Residents with pressure ulcers (bedsores)
3.6%11.2%Worsening
Residents with a urinary tract infection
0.9%1.8%Worsening
Residents who lost too much weight
3.7%9.1%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
7.8%17.4%Worsening
Residents whose ability to walk got worse
4.2%6.6%Worsening
Long-stay residents on antianxiety or sleep medication
24.1%19.6%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%1.2%Worsening
Residents with new or worsening incontinence
31.1%34.8%Worsening
Residents with depressive symptoms
7.8%8.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—99.2%—
Long-stay residents given the pneumonia vaccine
98.3%100%Improving
Short-stay residents given the seasonal flu vaccine
—90.3%—
Short-stay residents given the pneumonia vaccine
71.9%97.5%Improving
What the inspectors found
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited January 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: E
The home failed to have a plan for how it would carry out quality improvement and oversight activities. Cited January 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 865 — 42 CFR §483.75 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 13 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $3,145 in total fines.
- $3,145
Federal fine
Jul 24, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of NATIONAL HEALTH CARE ASSOCIATES · 43 homes · 3.1 stars avg
- Occupancy
- 133.1 residents on an average day (92% of 144 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 36 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.