The nursing home failed to protect residents from abuse and neglect by others. Cited July 2025 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: J
Nursing home report
Iris Cove Health & Rehabilitation
Registered name: Quince Nursing and Rehabilitation Center
MEMPHIS, TN · Medicare-certified · 188 beds
Needs attention
Abuse citationFor-profitChain member
Data as of July 1, 2026
2 of 5 overall
Iris Cove Health & Rehabilitation in Memphis has a 2-star overall rating, with very low health inspection and staffing ratings (1 star each) despite a 5-star quality measures score. It also has a recent abuse citation, $71,822 in fines over the last 24 months, and reported nurse staffing below the federal benchmark (3.44 vs. 4.1 hours per resident per day).
Facility ratings
Health inspections
Staffing
3.4363 hrs/resident/day
Quality measures
Last inspection: March 5, 2026Penalties, last 24 months: $71,822recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4363.
Staffing detail
- Registered nurses
- 0.60
- Licensed practical nurses
- 1.02
- Nurse aides
- 1.82
- Weekend nursing
- 2.88
Hours per resident per day.
Total staff turnover: 57%
Registered nurse turnover: 63%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
16.7%22.6%Worsening
Residents with a fall causing major injury
1.8%2%No change
Residents with pressure ulcers (bedsores)
3.4%3%No change
Residents with a urinary tract infection
2.4%1.4%Improving
Residents who lost too much weight
3.1%8.1%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
15.6%6.8%Improving
Residents whose ability to walk got worse
16.7%19.7%Worsening
Long-stay residents on antianxiety or sleep medication
14.4%9.2%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0.4%0.5%No change
Residents with new or worsening incontinence
23.6%21.4%Improving
Residents with depressive symptoms
0%17.8%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.8%—
Long-stay residents given the pneumonia vaccine
98.2%100%Improving
Short-stay residents given the seasonal flu vaccine
—98.6%—
Short-stay residents given the pneumonia vaccine
64.8%84.8%Improving
What the inspectors found
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited October 2021 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited October 2021 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The home failed to run its operations effectively and efficiently using its available resources. Cited October 2021 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 835 — 42 CFR §483.70 — S/S: J
The home failed to have enough qualified staff to properly provide food and nutrition services. Cited March 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 801 — 42 CFR §483.60 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $71,822 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $71,822 in total fines.
- $71,822
Federal fine
Jul 1, 2025
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of NORBERT BENNETT & DONALD DENZ · 25 homes · 1.6 stars avg
- Occupancy
- 155 residents on an average day (82% of 188 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 39 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.