QUALITY LIFE SERVICES - NEW CASTLE has an overall rating of 2 out of 5 stars. The main concerns are a 1-star staffing rating and reported nurse staffing of 3.72 hours per resident per day, below the federal benchmark of 4.1; there were no fines in the last 24 months, and recent inspection citations included food safety, admission planning, and infection control.
Last inspection: December 2, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.72.
Staffing detail
Registered nurses
0.53
Licensed practical nurses
0.89
Nurse aides
2.30
Weekend nursing
3.44
Hours per resident per day.
Total staff turnover: 56%
Registered nurse turnover: 73%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
19.6%Worsening
Residents with a fall causing major injury
2.6%Worsening
Residents with pressure ulcers (bedsores)
6.1%Improving
Residents with a urinary tract infection
0.2%Worsening
Residents who lost too much weight
7.3%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
10.4%Worsening
Residents whose ability to walk got worse
9.6%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
29.7%Improving
Short-stay residents newly given an antipsychotic
2.2%Steady
Residents with a long-term catheter
0.9%Steady
Residents with new or worsening incontinence
30.9%Worsening
Residents with depressive symptoms
4.8%Improving
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
99.6%Worsening
Short-stay residents given the seasonal flu vaccine
97.6%Steady
Short-stay residents given the pneumonia vaccine
95.1%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to create and carry out a timely plan to meet a new resident’s most immediate needs after admission. Cited May 2025 — limited pattern, potential for harm.
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F-Tag 655 — 42 CFR §483.21 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited October 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited June 2023 — limited pattern, potential for harm.
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F-Tag 584 — 42 CFR §483.10 — S/S: E
The home failed to respect the resident’s right to choose a roommate or spouse and to give written notice before changing the room arrangement. Cited December 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 559 — 42 CFR §483.10 — S/S: D
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 9 health deficiencies.
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INSPECTION
Health inspection found 2 health deficiencies.
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Operator & ownership
Ownership
For profit - Limited Liability company
Chain
Part of QUALITY LIFE SERVICES · 10 homes · 2.8 stars avg
Occupancy
139.8 residents on an average day (69% of 204 beds)
Resident voice
Resident council
Medicare history
Certified for 59 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.