The home failed to respect the resident’s dignity and personal belongings. Cited November 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 557 — 42 CFR §483.10 — S/S: D
Nursing home report
QUABOAG REHABILITATION & SKILLED CARE FACILITY
WEST BROOKFIELD, MA · Medicare-certified · 166 beds
In good standing
Non-profitChain member
5 of 5 overall
QUABOAG REHABILITATION & SKILLED CARE FACILITY in West Brookfield, MA has a 5-star overall rating, with 5 stars for health inspections, but only 3 stars for staffing and quality measures. Reported nurse staffing is 4.15 hours per resident per day, just above the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.1527 hrs/resident/day
Quality measures
Last inspection: May 29, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.1527.
Staffing detail
- Registered nurses
- 0.68
- Licensed practical nurses
- 1.07
- Nurse aides
- 2.40
- Weekend nursing
- 3.61
Hours per resident per day.
Total staff turnover: 49%
Registered nurse turnover: 46%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
15.3%Worsening
Residents with a fall causing major injury
2.7%Improving
Residents with pressure ulcers (bedsores)
4.5%Improving
Residents with a urinary tract infection
0.9%Steady
Residents who lost too much weight
5.7%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
20.7%Worsening
Residents whose ability to walk got worse
15%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
15.7%Worsening
Short-stay residents newly given an antipsychotic
0.9%Worsening
Residents with a long-term catheter
0.3%Worsening
Residents with new or worsening incontinence
26.6%Steady
Residents with depressive symptoms
4.9%Steady
Long-stay residents given the seasonal flu vaccine
98.5%Steady
Long-stay residents given the pneumonia vaccine
98.6%Steady
Short-stay residents given the seasonal flu vaccine
85.8%Steady
Short-stay residents given the pneumonia vaccine
88.8%Improving
What the inspectors found
The nursing home failed to provide services that met professional standards of quality. Cited November 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: D
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited April 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: D
The home failed to ensure a licensed pharmacist reviewed residents' medications each month and reported any problems as required. Cited April 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 756 — 42 CFR §483.45(c) — S/S: D
The home failed to ensure residents’ medications were free from unnecessary drugs. Cited April 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 757 — 42 CFR §483.45(d) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of ASCENTRIA CARE ALLIANCE · 5 homes · 4 stars avg
- Occupancy
- 133.6 residents on an average day (80% of 166 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 36 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.