The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited April 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Pilgrim Manor at Covenant Living of Cromwell
Registered name: PILGRIM MANOR
CROMWELL, CT · Medicare-certified · 60 beds
In good standing
Non-profitChain member
Data as of September 1, 2026
5 of 5 overall
Pilgrim Manor at Covenant Living of Cromwell has an overall 5-star rating, with 5 stars for staffing and quality measures and 4 stars for health inspections. It reported 3.94 nurse hours per resident per day versus the 4.1 federal benchmark, had $0 in fines in the last 24 months, and recent inspection citations included accident hazards, food handling standards, and resident rights.
Facility ratings
Health inspections
Staffing
3.9423 hrs/resident/day
Quality measures
Last inspection: May 1, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9423.
Staffing detail
- Registered nurses
- 0.86
- Licensed practical nurses
- 0.66
- Nurse aides
- 2.42
- Weekend nursing
- 3.66
Hours per resident per day.
Total staff turnover: 38%
Registered nurse turnover: 23%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
2.6%8.1%Worsening
Residents with a fall causing major injury
2%2.2%No change
Residents with pressure ulcers (bedsores)
6.2%0%Improving
Residents with a urinary tract infection
2.1%0%Improving
Residents who lost too much weight
13.3%5.1%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
38.1%13.9%Improving
Residents whose ability to walk got worse
—15%—
Long-stay residents on antianxiety or sleep medication
18.8%27.5%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%1.9%Worsening
Residents with new or worsening incontinence
34.1%12.6%Improving
Residents with depressive symptoms
0%2.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—95.1%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited May 2025 — isolated incident, potential for harm.
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F-Tag 550 — 42 CFR §483.10(a) — S/S: D
The home failed to promptly report suspected abuse, neglect, or theft and share the investigation results with the proper authorities. Cited May 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 609 — 42 CFR §483.12 — S/S: D
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited May 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $12,048 in total fines.
- $12,048
Federal fine
Apr 23, 2024
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of COVENANT LIVING · 15 homes · 4.4 stars avg
- Occupancy
- 54.3 residents on an average day (90% of 60 beds)
- Medicare history
- Certified for 39 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.