The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited September 2025 — isolated incident, actual harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Palolo Chinese Home
HONOLULU, HI · Medicare-certified · 113 beds
In good standing
For-profit
3 of 5 overall
Palolo Chinese Home in Honolulu has a 3-star overall rating, with strong quality measures (5 stars) and staffing (4 stars) but a weaker health inspection rating (2 stars). Reported nurse staffing is 3.97 hours per resident per day, slightly below the federal benchmark of 4.1, and the facility had $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.9654 hrs/resident/day
Quality measures
Last inspection: September 5, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9654.
Staffing detail
- Registered nurses
- 1.39
- Licensed practical nurses
- 0.06
- Nurse aides
- 2.52
- Weekend nursing
- 3.58
Hours per resident per day.
Total staff turnover: 48%
Registered nurse turnover: 51%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
5.1%Improving
Residents with a fall causing major injury
3%Steady
Residents with pressure ulcers (bedsores)
2.5%Worsening
Residents with a urinary tract infection
1.3%Improving
Residents who lost too much weight
3.9%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
16.9%Worsening
Residents whose ability to walk got worse
32%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
5.8%Improving
Short-stay residents newly given an antipsychotic
1.2%Improving
Residents with a long-term catheter
1.3%Worsening
Residents with new or worsening incontinence
19.8%Improving
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
98.8%Steady
Long-stay residents given the pneumonia vaccine
97.7%Improving
Short-stay residents given the seasonal flu vaccine
84.7%Steady
Short-stay residents given the pneumonia vaccine
78.3%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2023 — widespread issue, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited May 2025 — limited pattern, potential for harm.
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F-Tag 585 — 42 CFR §483.10 — S/S: E
The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited May 2025 — limited pattern, potential for harm.
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F-Tag 607 — 42 CFR §483.12 — S/S: E
The nursing home failed to report COVID-19 data to residents and families. Cited March 2023 — limited pattern, potential for harm.
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F-Tag 885 — 42 CFR §483.80 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
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- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Occupancy
- 97.6 residents on an average day (86% of 113 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 18 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.