The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited October 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Empress Rehabilitation Center
Registered name: PACIFIC PALMS HEALTHCARE
LONG BEACH, CA · Medicare-certified · 133 beds
In good standing
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
2 of 5 stars overall. Health inspection is low at 1 star, while staffing is 4 stars and reported nurse staffing is 4.25 hours per resident per day, slightly above the 4.1-hour federal benchmark; quality measures are 5 stars, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.249 hrs/resident/day
Quality measures
Last inspection: April 8, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.249.
Staffing detail
- Registered nurses
- 0.55
- Licensed practical nurses
- 1.05
- Nurse aides
- 2.65
- Weekend nursing
- 3.87
Hours per resident per day.
Total staff turnover: 27%
Registered nurse turnover: 20%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
1.6%2.8%Worsening
Residents with a fall causing major injury
0%1%Worsening
Residents with pressure ulcers (bedsores)
5.4%3.5%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
0%1.1%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
4.8%1.2%Improving
Residents whose ability to walk got worse
7.4%0%Improving
Long-stay residents on antianxiety or sleep medication
9.3%12.9%Worsening
Short-stay residents newly given an antipsychotic
1.1%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
7.5%3.2%Improving
Residents with depressive symptoms
3.6%2.5%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—98.7%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: E
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 842 — 42 CFR §483.70 — S/S: E
The nursing home failed to reasonably accommodate each resident’s needs and preferences. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 558 — 42 CFR §483.10 — S/S: E
The home failed to ensure residents were free from physical restraints unless they were needed for medical treatment. Cited November 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 604 — 42 CFR §483.12 — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 28 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $19,475 in total fines.
- $19,475
Federal fine
Oct 6, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of CHARIS TRUST DTD 12/22/16 · 6 homes · 3.3 stars avg
- Occupancy
- 116.3 residents on an average day (87% of 133 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 56 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.