The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: F
Nursing home report
OUR LADY OF MERCY LIFE CENTER
GUILDERLAND, NY · Medicare-certified · 160 beds
Needs attention
Abuse citationNon-profitChain member
1 of 5 overall
Overall rating: 1 of 5 stars. This facility has a recent abuse citation and a 1 of 5 health inspection rating; staffing is 4 of 5 stars, but reported nurse staffing is 3.82 hours per resident per day, below the 4.1 federal benchmark. No fines were reported in the last 24 months.
Facility ratings
Health inspections
Staffing
3.8214 hrs/resident/day
Quality measures
Last inspection: October 15, 2024Penalties, last 24 months: $0recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8214.
Staffing detail
- Registered nurses
- 0.84
- Licensed practical nurses
- 1.03
- Nurse aides
- 1.95
- Weekend nursing
- 3.51
Hours per resident per day.
Total staff turnover: 43%
Registered nurse turnover: 31%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
16.3%Worsening
Residents with a fall causing major injury
2.2%Worsening
Residents with pressure ulcers (bedsores)
7.6%Worsening
Residents with a urinary tract infection
1.7%Improving
Residents who lost too much weight
2.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
13.8%Improving
Residents whose ability to walk got worse
15.3%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
19.8%Worsening
Short-stay residents newly given an antipsychotic
2.1%Worsening
Residents with a long-term catheter
2%Improving
Residents with new or worsening incontinence
26.1%Improving
Residents with depressive symptoms
0.5%Worsening
Long-stay residents given the seasonal flu vaccine
92.2%Steady
Long-stay residents given the pneumonia vaccine
96.6%Improving
Short-stay residents given the seasonal flu vaccine
89.9%Steady
Short-stay residents given the pneumonia vaccine
92.4%Improving
What the inspectors found
The home failed to support and respect residents’ choices and self-determination. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 561 — 42 CFR §483.10 — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of TRINITY HEALTH · 19 homes · 3.3 stars avg
- Occupancy
- 150.9 residents on an average day (94% of 160 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 32 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.