The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: F
Nursing home report
OUR LADY OF MERCY LIFE CENTER
GUILDERLAND, NY · Medicare-certified · 160 beds
Needs attention
Abuse citationNon-profitChain member
Data as of July 1, 2026
1 of 5 overall
Our Lady of Mercy Life Center in Guilderland, NY has a 1-star overall rating, with a 1-star health inspection rating, 3-star staffing and quality ratings, and reported nurse staffing below the federal benchmark (3.62 vs. 4.1 hours per resident per day). It has no fines in the last 24 months, but there is a recent abuse citation and recent inspection findings related to grievances, resident self-determination, and adequate nursing staff.
Facility ratings
Health inspections
Staffing
3.6245 hrs/resident/day
Quality measures
Last inspection: October 15, 2024Penalties, last 24 months: $0recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6245.
Staffing detail
- Registered nurses
- 0.79
- Licensed practical nurses
- 1.02
- Nurse aides
- 1.81
- Weekend nursing
- 3.33
Hours per resident per day.
Total staff turnover: 50%
Registered nurse turnover: 41%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
17.4%17%No change
Residents with a fall causing major injury
2.5%1.6%Improving
Residents with pressure ulcers (bedsores)
5.8%6.4%Worsening
Residents with a urinary tract infection
0%2.4%Worsening
Residents who lost too much weight
0%9.3%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
9.2%11.3%Worsening
Residents whose ability to walk got worse
7.2%11%Worsening
Long-stay residents on antianxiety or sleep medication
19.5%18.8%Improving
Short-stay residents newly given an antipsychotic
2.4%1%Improving
Residents with a long-term catheter
1.2%3.2%Worsening
Residents with new or worsening incontinence
34.2%17.8%Improving
Residents with depressive symptoms
0%1%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—92.2%—
Long-stay residents given the pneumonia vaccine
97.5%100%Improving
Short-stay residents given the seasonal flu vaccine
—89.9%—
Short-stay residents given the pneumonia vaccine
91.9%91.6%No change
What the inspectors found
The home failed to support and respect residents’ choices and self-determination. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 561 — 42 CFR §483.10 — S/S: E
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of TRINITY HEALTH · 19 homes · 3.3 stars avg
- Occupancy
- 149.4 residents on an average day (93% of 160 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 33 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.