Norwich Springs Health Campus in Hilliard, OH has an overall 4-star rating, with strong quality measures (5 stars) and staffing (4 stars); its health inspection rating is 3 stars, there were no fines in the last 24 months, and reported nurse staffing was 4.01 hours per resident per day versus the 4.1-hour federal benchmark.
Last inspection: March 30, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.0057.
Staffing detail
Registered nurses
1.13
Licensed practical nurses
0.89
Nurse aides
1.99
Weekend nursing
3.55
Hours per resident per day.
Total staff turnover: 50%
Registered nurse turnover: 7%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
0%Steady
Residents with a fall causing major injury
6.5%Worsening
Residents with pressure ulcers (bedsores)
4.7%Worsening
Residents with a urinary tract infection
1.3%Steady
Residents who lost too much weight
7.6%Steady
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
8.3%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
9.1%Steady
Short-stay residents newly given an antipsychotic
0.7%Worsening
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
29.6%Steady
Residents with depressive symptoms
1.4%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
98.7%Worsening
Short-stay residents given the seasonal flu vaccine
96.2%Steady
Short-stay residents given the pneumonia vaccine
92.1%Worsening
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to assess bed rail safety, review the risks and benefits, get informed consent, or properly install and maintain the rail. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 700 — 42 CFR §483.25(n) — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 883 — 42 CFR §483.80 — S/S: E
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 2 health deficiencies.
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INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 9 health deficiencies.
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Operator & ownership
Ownership
For profit - Corporation
Chain
Part of TRILOGY HEALTH SERVICES · 124 homes · 4.2 stars avg
Occupancy
51 residents on an average day (94% of 54 beds)
Resident voice
Resident & family councils
Medicare history
Certified for 4 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.