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Nursing home report

NORWICH REHABILITATION & NURSING CENTER

NORWICH, NY · Medicare-certified · 80 beds

Needs attention
For-profitChain member
3 of 5 overall

NORWICH REHABILITATION & NURSING CENTER has an overall rating of 3 out of 5 stars, with 3-star health inspection, staffing, and quality ratings. Reported nurse staffing is 3.63 hours per resident day, below the federal benchmark of 4.1, and the facility has had $15,591 in fines in the last 24 months plus a recent federal penalty.

Facility ratings

Health inspections

Staffing

3.6331 hrs/resident/day

Quality measures

Last inspection: August 1, 2025Penalties, last 24 months: $15,591recent federal penalty

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6331.

Staffing detail

Registered nurses
0.68
Licensed practical nurses
0.91
Nurse aides
2.04
Weekend nursing
2.94

Hours per resident per day.

Total staff turnover: 58%
Registered nurse turnover: 56%

Resident outcomes

How often residents experience these outcomes, with the direction over the past year.

Long-stay residents on antipsychotic medication

10.8%Worsening

Residents with a fall causing major injury

3.1%Worsening

Residents with pressure ulcers (bedsores)

17.2%Worsening

Residents with a urinary tract infection

2.8%Worsening

Residents who lost too much weight

8.2%Worsening

Residents who were physically restrained

0%Steady

Residents needing more help with daily activities

20.1%Improving

Residents whose ability to walk got worse

16.7%Worsening
Show all measures

Long-stay residents on antianxiety or sleep medication

13.2%Improving

Short-stay residents newly given an antipsychotic

0.5%Improving

Residents with a long-term catheter

0.9%Improving

Residents with new or worsening incontinence

27.6%Worsening

Residents with depressive symptoms

3.4%Worsening

Long-stay residents given the seasonal flu vaccine

90.9%Steady

Long-stay residents given the pneumonia vaccine

80.9%Improving

Short-stay residents given the seasonal flu vaccine

64.7%Steady

Short-stay residents given the pneumonia vaccine

66.8%Improving

What the inspectors found

The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited December 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 578 — 42 CFR §483.10 — S/S: J

The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited August 2025 — limited pattern, potential for harm.

View the original federal record

F-Tag 584 — 42 CFR §483.10 — S/S: E

The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited January 2024 — limited pattern, potential for harm.

View the original federal record

F-Tag 812 — 42 CFR §483.60(i) — S/S: E

The home failed to make sure the resident’s transfer or discharge met their needs and preferences and was safe. Cited August 2025 — isolated incident, potential for harm.

View the original federal record

F-Tag 627 — 42 CFR §483.15(c) — S/S: D

The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited August 2025 — isolated incident, potential for harm.

View the original federal record

F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: D

Recent history

  1. STAFFING

    Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.

  2. INSPECTION

    Health inspection found 6 health deficiencies.

    See what inspectors found
  3. PENALTY

    A federal fine of $15,591 was recorded.

  4. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found
  5. INSPECTION

    Health inspection found 4 health deficiencies.

    See what inspectors found

Penalties & enforcement

On record with Medicare: 7 fines · $63,215 in total fines.

  • Federal fine

    Dec 3, 2024

    $15,591
  • Federal fine

    Feb 20, 2024

    $4,938
  • Federal fine

    Feb 12, 2024

    $4,938
  • Federal fine

    Jan 22, 2024

    $14,814
  • Federal fine

    Jan 8, 2024

    $4,938
  • Federal fine

    Jan 2, 2024

    $4,587
  • Federal fine

    Dec 11, 2023

    $13,409

Operator & ownership

Ownership
For profit - Limited Liability company
Chain
Part of PERSONAL HEALTHCARE MANAGEMENT · 21 homes · 3 stars avg
Occupancy
78.2 residents on an average day (98% of 80 beds)
Resident voice
Resident & family councils
Medicare history
Certified for 34 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.