The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2018 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
NORVIEW HEIGHTS REHABILITATION AND NURSING
NORFOLK, VA · Medicare-certified · 60 beds
In good standing
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
Overall rating: 2 out of 5 stars. Staffing is a major concern at 1 out of 5 stars, with reported nurse staffing of 3.24 hours per resident per day versus the 4.1-hour federal benchmark; health inspection is 3 out of 5 stars, quality measures are 4 out of 5 stars, and there were $0 fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.2371 hrs/resident/day
Quality measures
Last inspection: July 17, 2024Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.2371.
Staffing detail
- Registered nurses
- 0.52
- Licensed practical nurses
- 1.02
- Nurse aides
- 1.69
- Weekend nursing
- 2.62
Hours per resident per day.
Total staff turnover: 70%
Registered nurse turnover: 63%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
4%7.7%Worsening
Residents with a fall causing major injury
2.2%0%Improving
Residents with pressure ulcers (bedsores)
15.3%15.1%No change
Residents with a urinary tract infection
0%4.4%Worsening
Residents who lost too much weight
5.1%4.9%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
5.3%21.6%Worsening
Residents whose ability to walk got worse
14.1%15.2%Worsening
Long-stay residents on antianxiety or sleep medication
20%19%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
17.1%26.6%Worsening
Residents with depressive symptoms
20%51.3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98%—
Long-stay residents given the pneumonia vaccine
100%93.5%Worsening
Short-stay residents given the seasonal flu vaccine
—75.8%—
Short-stay residents given the pneumonia vaccine
80%41%Worsening
What the inspectors found
The home failed to properly dispose of garbage and other waste. Cited May 2018 — widespread issue, potential for harm.
View the original federal record
F-Tag 814 — 42 CFR §483.60 — S/S: F
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited October 2023 — limited pattern, potential for harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: E
The home failed to promptly tell the resident, doctor, and family about changes or problems affecting the resident. Cited October 2023 — limited pattern, potential for harm.
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F-Tag 580 — 42 CFR §483.10(g)(14) — S/S: E
The nursing home failed to provide services that met professional standards of quality. Cited October 2021 — limited pattern, potential for harm.
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F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 11 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Mar 1, 2022
Now operated by Norview Heights Rehabilitation and Nursing LLC, previously Pelican Health Norfolk LLC.
- Ownership
- For profit - Corporation
- Chain
- Part of EASTERN HEALTHCARE GROUP · 18 homes · 1.5 stars avg
- Occupancy
- 55.9 residents on an average day (93% of 60 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 30 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.