The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: F
Nursing home report
North Country Rehabilitation
Registered name: NORTH COUNTRY NURSING & REHABILITATION CENTER
MASSENA, NY · Medicare-certified · 140 beds
In good standing
For-profit
Data as of July 1, 2026
2 of 5 overall
North Country Rehabilitation in Massena, NY has an overall rating of 2 out of 5 stars, with a 2-star health inspection rating but stronger 4-star staffing and quality ratings. It reported 3.89 nurse hours per resident per day versus the 4.1 federal benchmark, had $0 in fines in the last 24 months, and recent inspection citations focused on food and nutrition services.
Facility ratings
Health inspections
Staffing
3.8889 hrs/resident/day
Quality measures
Last inspection: August 15, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8889.
Staffing detail
- Registered nurses
- 0.89
- Licensed practical nurses
- 0.46
- Nurse aides
- 2.53
- Weekend nursing
- 3.05
Hours per resident per day.
Total staff turnover: 48%
Registered nurse turnover: 35%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
7.1%11.5%Worsening
Residents with a fall causing major injury
2.6%1.6%Improving
Residents with pressure ulcers (bedsores)
4%4.3%No change
Residents with a urinary tract infection
0.9%0%Improving
Residents who lost too much weight
6.4%6.1%No change
Residents who were physically restrained
0.9%0%Improving
Residents needing more help with daily activities
13.3%11.7%Improving
Residents whose ability to walk got worse
4.5%10.3%Worsening
Long-stay residents on antianxiety or sleep medication
9.6%9.8%No change
Short-stay residents newly given an antipsychotic
1.5%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
1.7%0.8%Improving
Residents with depressive symptoms
33.3%42.7%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—96.9%—
Long-stay residents given the pneumonia vaccine
97.4%91.8%Worsening
Short-stay residents given the seasonal flu vaccine
—45%—
Short-stay residents given the pneumonia vaccine
74.5%71.2%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to have enough qualified staff to properly provide food and nutrition services. Cited December 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 801 — 42 CFR §483.60 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited July 2021 — limited pattern, potential for harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Partnership
- Occupancy
- 127.7 residents on an average day (91% of 140 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 48 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.