The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: F
Nursing home report
NORTH COUNTRY NURSING & REHABILITATION CENTER
MASSENA, NY · Medicare-certified · 140 beds
In good standing
For-profit
2 of 5 overall
North Country Nursing & Rehabilitation Center in Massena, NY has an overall rating of 2 out of 5 stars, with a 2-star health inspection rating, 3-star staffing, and 4-star quality measures. Reported nurse staffing is 3.70 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.6994 hrs/resident/day
Quality measures
Last inspection: August 15, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6994.
Staffing detail
- Registered nurses
- 0.90
- Licensed practical nurses
- 0.46
- Nurse aides
- 2.35
- Weekend nursing
- 2.93
Hours per resident per day.
Total staff turnover: 50%
Registered nurse turnover: 44%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
9.6%Worsening
Residents with a fall causing major injury
2.3%Improving
Residents with pressure ulcers (bedsores)
3.3%Improving
Residents with a urinary tract infection
0.2%Steady
Residents who lost too much weight
6.7%Worsening
Residents who were physically restrained
0.6%Worsening
Residents needing more help with daily activities
14.9%Improving
Residents whose ability to walk got worse
9.2%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
10.8%Worsening
Short-stay residents newly given an antipsychotic
1.1%Steady
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
2.2%Worsening
Residents with depressive symptoms
35.1%Worsening
Long-stay residents given the seasonal flu vaccine
96.9%Steady
Long-stay residents given the pneumonia vaccine
95.1%Improving
Short-stay residents given the seasonal flu vaccine
45%Steady
Short-stay residents given the pneumonia vaccine
71.7%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to have enough qualified staff to properly provide food and nutrition services. Cited December 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 801 — 42 CFR §483.60 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited July 2021 — limited pattern, potential for harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Partnership
- Occupancy
- 131.6 residents on an average day (94% of 140 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 48 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.