The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited December 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Heritage Care Center
Registered name: Monument Healthcare American Fork
American Fork, UT · Medicare-certified · 106 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
Heritage Care Center has a 3 out of 5 overall rating. It scores well on staffing (4/5) and quality measures (5/5), with reported nurse staffing above the federal benchmark (5.79 vs. 4.1 hours per resident per day), but its health inspection rating is lower at 2/5; there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
5.7904 hrs/resident/day
Quality measures
Last inspection: September 4, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.7904.
Staffing detail
- Registered nurses
- 2.49
- Licensed practical nurses
- 0.34
- Nurse aides
- 2.96
- Weekend nursing
- 4.67
Hours per resident per day.
Total staff turnover: 50%
Registered nurse turnover: 42%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—2.4%—
Residents with a fall causing major injury
0%0%No change
Residents with pressure ulcers (bedsores)
0%0%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
—0%—
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
—5%—
Residents whose ability to walk got worse
—3.3%—
Long-stay residents on antianxiety or sleep medication
—17.4%—
Short-stay residents newly given an antipsychotic
—0%—
Residents with a long-term catheter
—0%—
Residents with new or worsening incontinence
7.7%14.4%Worsening
Residents with depressive symptoms
15.4%25%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—89.2%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited December 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to provide enough food and fluids to keep residents healthy. Cited December 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited December 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: G
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited February 2022 — isolated incident, actual harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: G
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 39 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $35,437 in total fines.
- $35,437
Federal fine
Dec 6, 2023
Operator & ownership
Recent ownership change · Jul 1, 2020
Now operated by Monument Healthcare American Fork, previously Heritage Care Center.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of MONUMENT HEALTH GROUP · 11 homes · 2.8 stars avg
- Occupancy
- 20.8 residents on an average day (20% of 106 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 42 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.