The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited July 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 842 — 42 CFR §483.70 — S/S: E
Nursing home report
Intersect Healthcare of Big Rapids
Registered name: Mission Point Nursing & Physical Rehabilitation of
Big Rapids, MI · Medicare-certified · 78 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Intersect Healthcare of Big Rapids has a 4-out-of-5 overall rating, with strong quality measures and staffing, and no fines in the last 24 months. Its reported nurse staffing is 3.73 hours per resident per day, below the federal benchmark of 4.1, and its health inspection rating is 3 out of 5 with several recent citation areas noted.
Facility ratings
Health inspections
Staffing
3.7278 hrs/resident/day
Quality measures
Last inspection: July 18, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7278.
Staffing detail
- Registered nurses
- 0.79
- Licensed practical nurses
- 0.61
- Nurse aides
- 2.33
- Weekend nursing
- 3.01
Hours per resident per day.
Total staff turnover: 29%
Registered nurse turnover: 18%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
6.2%13.5%Worsening
Residents with a fall causing major injury
2%0%Improving
Residents with pressure ulcers (bedsores)
3.5%0%Improving
Residents with a urinary tract infection
2%0%Improving
Residents who lost too much weight
4.9%2.4%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
12.5%0%Improving
Residents whose ability to walk got worse
12%0%Improving
Long-stay residents on antianxiety or sleep medication
12.2%9.5%Improving
Short-stay residents newly given an antipsychotic
0%2.4%Worsening
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
25.3%14.5%Improving
Residents with depressive symptoms
4.9%2.1%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—72.3%—
Long-stay residents given the pneumonia vaccine
96%98%Improving
Short-stay residents given the seasonal flu vaccine
—84.5%—
Short-stay residents given the pneumonia vaccine
98.6%99.3%Improving
What the inspectors found
The home failed to promptly tell the resident, doctor, and family about changes or problems affecting the resident. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 580 — 42 CFR §483.10(g)(14) — S/S: D
The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: D
The nursing home failed to provide services that met professional standards of quality. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: D
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 11 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Feb 14, 2020
Now operated by Mission Point Nursing & Physical Rehabilitation Center of Big Rapids, previously Metron of Big Rapids.
- Ownership
- For profit - Corporation
- Chain
- Part of MISSION POINT HEALTHCARE SERVICES · 21 homes · 2.6 stars avg
- Occupancy
- 69 residents on an average day (88% of 78 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 48 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.