The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Mercy Residential & Rehabilitation Center
Registered name: Mercy Health Services
MILWAUKEE, WI · Medicare-certified · 60 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
Mercy Residential & Rehabilitation Center has a 3 out of 5 star overall rating, with 3-star health inspection results but lower 2-star staffing and quality ratings. Reported nurse staffing is 3.73 hours per resident per day, below the 4.1-hour federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.7313 hrs/resident/day
Quality measures
Last inspection: March 2, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7313.
Staffing detail
- Registered nurses
- 0.64
- Licensed practical nurses
- 1.20
- Nurse aides
- 1.89
- Weekend nursing
- 3.29
Hours per resident per day.
Total staff turnover: 62%
Registered nurse turnover: 62%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
18.2%10.7%Improving
Residents with a fall causing major injury
3.7%0%Improving
Residents with pressure ulcers (bedsores)
12.2%8.5%Improving
Residents with a urinary tract infection
0%5.4%Worsening
Residents who lost too much weight
8%12.5%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
18.2%16.7%Improving
Long-stay residents on antianxiety or sleep medication
8%9.1%Worsening
Short-stay residents newly given an antipsychotic
4.3%0%Improving
Residents with a long-term catheter
2.6%1.4%Improving
Residents with new or worsening incontinence
20.1%32%Worsening
Residents with depressive symptoms
9.1%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
77.8%70.3%Worsening
Short-stay residents given the seasonal flu vaccine
—75.9%—
Short-stay residents given the pneumonia vaccine
72.4%62.3%Worsening
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to have a registered nurse on duty enough hours each day and to keep a registered nurse as the full-time director of nursing. Cited December 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 727 — 42 CFR §483.35 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited December 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to ensure nurse aides had the skills and training needed to care for residents safely, including dementia care and abuse prevention. Cited December 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 947 — 42 CFR §483.95 — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $14,050 was recorded.
Penalties & enforcement
On record with Medicare: 2 fines · $47,753 in total fines.
- $14,050
Federal fine
May 13, 2024
- $33,703
Federal fine
Feb 29, 2024
Operator & ownership
Recent ownership change · Oct 1, 2017
Now operated by Mercy Health Services, previously Mercy Residential & Rehabilitation Center.
- Ownership
- For profit - Corporation
- Chain
- Part of NORTH SHORE HEALTHCARE · 59 homes · 2.7 stars avg
- Occupancy
- 44.1 residents on an average day (74% of 60 beds)
- Medicare history
- Certified for 37 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.