The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
MASSENA REHABILITATION & NURSING CENTER
MASSENA, NY · Medicare-certified · 160 beds
Needs attention
For-profitChain member
1 of 5 overall
Massena Rehabilitation & Nursing Center has a 1-star overall rating, with a 1-star health inspection rating and 2-star staffing and quality ratings. It has the lowest overall rating flag, no fines in the last 24 months, and reported nurse staffing of 3.18 hours per resident per day versus the 4.1 federal benchmark.
Facility ratings
Health inspections
Staffing
3.1793 hrs/resident/day
Quality measures
Last inspection: August 15, 2025Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.1793.
Staffing detail
- Registered nurses
- 0.61
- Licensed practical nurses
- 0.42
- Nurse aides
- 2.15
- Weekend nursing
- 2.62
Hours per resident per day.
Total staff turnover: 65%
Registered nurse turnover: 67%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
9.2%5%Improving
Residents with a fall causing major injury
3%2.9%No change
Residents with pressure ulcers (bedsores)
10.5%7.1%Improving
Residents with a urinary tract infection
3.1%2.2%Improving
Residents who lost too much weight
11.1%12.9%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
8.5%6%Improving
Residents whose ability to walk got worse
10.4%2.5%Improving
Long-stay residents on antianxiety or sleep medication
14.5%14.8%No change
Short-stay residents newly given an antipsychotic
2.2%1.9%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
28.3%30.4%Worsening
Residents with depressive symptoms
0%3.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.7%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—86.6%—
Short-stay residents given the pneumonia vaccine
86.2%94%Improving
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited June 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to provide enough support staff to safely and effectively run food and nutrition services. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 802 — 42 CFR §483.60 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 10 fines · $100,244 in total fines.
- $14,814
Federal fine
Jan 30, 2024
- $4,938
Federal fine
Jan 8, 2024
- $13,635
Federal fine
Dec 18, 2023
- $46,742
Federal fine
Jun 28, 2023
- $4,235
Federal fine
Jun 26, 2023
- $3,882
Federal fine
Jun 20, 2023
- $3,529
Federal fine
Jun 12, 2023
- $3,176
Federal fine
Jun 5, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of PERSONAL HEALTHCARE MANAGEMENT · 21 homes · 3 stars avg
- Occupancy
- 149.5 residents on an average day (93% of 160 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 49 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.