The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2026 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: K
Nursing home report
MASSENA REHABILITATION & NURSING CENTER
MASSENA, NY · Medicare-certified · 160 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
1 of 5 overall
MASSENA REHABILITATION & NURSING CENTER in Massena, NY has an overall rating of 1 out of 5 stars, with a 1-star health inspection rating and a 2-star quality rating. Staffing is 3 stars, but reported nurse staffing is 3.41 hours per resident per day versus the 4.1-hour federal benchmark; there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.4064 hrs/resident/day
Quality measures
Last inspection: May 22, 2026Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4064.
Staffing detail
- Registered nurses
- 0.64
- Licensed practical nurses
- 0.41
- Nurse aides
- 2.35
- Weekend nursing
- 2.81
Hours per resident per day.
Total staff turnover: 61%
Registered nurse turnover: 58%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
8.2%11.9%Worsening
Residents with a fall causing major injury
2.3%4.4%Worsening
Residents with pressure ulcers (bedsores)
10.4%3.7%Improving
Residents with a urinary tract infection
2.3%2.2%No change
Residents who lost too much weight
14.2%19.3%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
13.3%14.4%Worsening
Residents whose ability to walk got worse
10.5%4.5%Improving
Long-stay residents on antianxiety or sleep medication
17.8%16.9%Improving
Short-stay residents newly given an antipsychotic
2%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
38%27.6%Improving
Residents with depressive symptoms
0%3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.7%—
Long-stay residents given the pneumonia vaccine
98.5%99.3%Improving
Short-stay residents given the seasonal flu vaccine
—86.6%—
Short-stay residents given the pneumonia vaccine
95.9%96.9%Improving
What the inspectors found
The home failed to make sure each resident got a nourishing, balanced diet that met daily nutrition and special dietary needs. Cited May 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 800 — 42 CFR §483.60 — S/S: F
The home failed to have enough qualified staff to properly provide food and nutrition services. Cited May 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 801 — 42 CFR §483.60 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited May 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to provide enough support staff to safely and effectively run food and nutrition services. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 802 — 42 CFR §483.60 — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 3 fines · $33,387 in total fines.
- $14,814
Federal fine
Jan 30, 2024
- $4,938
Federal fine
Jan 8, 2024
- $13,635
Federal fine
Dec 18, 2023
Operator & ownership
Recent ownership change · Apr 30, 2019
Now operated by Massena Rehab and Nursing Center, previously St. Regis Nursing Home.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of PERSONAL HEALTHCARE MANAGEMENT · 21 homes · 3 stars avg
- Occupancy
- 148 residents on an average day (92% of 160 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 49 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.