The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited February 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: E
Nursing home report
MASSACHUSETTS VETERANS HOME AT HOLYOKE
HOLYOKE, MA · Medicare-certified · 128 beds
In good standing
Government-run
Not yet rated
Overall rating: not rated. This facility’s reported nurse staffing is 7.63 hours per resident per day, above the federal benchmark of 4.1, and it had $0 in fines in the last 24 months; recent inspection citations included grievance rights and policy, paid feeding assistant training, and resident dignity and rights.
Facility ratings
Health inspections
Staffing
7.6289 hrs/resident/day
Quality measures
Last inspection: February 28, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 7.6289.
Staffing detail
- Registered nurses
- 2.35
- Licensed practical nurses
- 0.76
- Nurse aides
- 4.52
- Weekend nursing
- 6.69
Hours per resident per day.
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
22.6%Improving
Residents with a fall causing major injury
2.4%Worsening
Residents with pressure ulcers (bedsores)
3.3%Improving
Residents with a urinary tract infection
2.7%Worsening
Residents who lost too much weight
3.4%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
22.5%Improving
Residents whose ability to walk got worse
14.5%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
18.1%Worsening
Residents with a long-term catheter
3.9%Worsening
Residents with new or worsening incontinence
22.2%Improving
Residents with depressive symptoms
0%Steady
Long-stay residents given the pneumonia vaccine
90.3%Worsening
Short-stay residents given the seasonal flu vaccine
95.7%Steady
Short-stay residents given the pneumonia vaccine
77.4%Steady
What the inspectors found
The home failed to make sure paid feeding assistants had the training they needed. Cited February 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 948 — 42 CFR §483.95 — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited February 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: D
The nursing home failed to provide services that met professional standards of quality. Cited February 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: D
The home failed to provide enough food and fluids to keep residents healthy. Cited February 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Government - State
- Occupancy
- 117.4 residents on an average day (92% of 128 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 1 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.