The nursing home failed to ensure residents were free from significant medication errors. Cited September 2023 — limited pattern, immediate jeopardy to residents.
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F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: K
Nursing home report
The Loft Rehabilitation and Nursing of Normal
Registered name: LOFT REHAB & NURSING OF NORMAL
NORMAL, IL · Medicare-certified · 116 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
The Loft Rehabilitation and Nursing of Normal has a 2-star overall rating, with very weak health inspection and staffing ratings (1 star each) despite a 5-star quality measure rating. It has reported nurse staffing below the federal benchmark (3.07 vs. 4.1 hours/resident/day) and $203,190 in fines over the last 24 months, including a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.0664 hrs/resident/day
Quality measures
Last inspection: May 17, 2026Penalties, last 24 months: $203,190recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.0664.
Staffing detail
- Registered nurses
- 0.64
- Licensed practical nurses
- 0.47
- Nurse aides
- 1.95
- Weekend nursing
- 2.83
Hours per resident per day.
Total staff turnover: 56%
Registered nurse turnover: 65%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
13.3%9.7%Improving
Residents with a fall causing major injury
1.4%0%Improving
Residents with pressure ulcers (bedsores)
2.3%0%Improving
Residents with a urinary tract infection
1.4%0%Improving
Residents who lost too much weight
3.1%13.9%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
20.9%14.9%Improving
Residents whose ability to walk got worse
14.4%10.8%Improving
Long-stay residents on antianxiety or sleep medication
20.6%12%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%1.1%Worsening
Residents with new or worsening incontinence
12.6%30.8%Worsening
Residents with depressive symptoms
10%39.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—95.1%—
Long-stay residents given the pneumonia vaccine
100%96.3%Worsening
Short-stay residents given the seasonal flu vaccine
—73.3%—
Short-stay residents given the pneumonia vaccine
86.5%83.1%Worsening
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The home failed to provide enough food and fluids to keep residents healthy. Cited September 2023 — limited pattern, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: H
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2026 — isolated incident, actual harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: G
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited April 2026 — isolated incident, actual harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: G
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $51,870 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 8 health deficiencies.
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- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
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- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal fine of $151,320 was recorded.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal fine of $85,859 was recorded.
- PENALTY
A federal fine of $12,356 was recorded.
Penalties & enforcement
On record with Medicare: 5 fines · $406,595 in total fines · 2 payment denials.
- $51,870
Federal fine
May 17, 2026
- 119 days
Medicare/Medicaid payment denial
Dec 1, 2025
- $151,320
Federal fine
Dec 1, 2025
- 52 days
Medicare/Medicaid payment denial
Jun 24, 2024
- $85,859
Federal fine
Jun 24, 2024
- $12,356
Federal fine
Jun 24, 2024
- $105,190
Federal fine
Sep 27, 2023
Operator & ownership
Recent ownership change · Dec 1, 2018
Now operated by Loft Rehabilitation and Nursing of Normal, previously Heartland Health Care Center - Normal.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of THE LOFT REHABILITATION AND NURSING · 7 homes · 1.9 stars avg
- Occupancy
- 87.5 residents on an average day (75% of 116 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 59 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.