The nursing home failed to protect residents from abuse and neglect by others. Cited June 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
Jennie B. Richmond Nursing Home - Bertrand Chaffee Hospital
Registered name: Jennie B Richmond Chaffee Nursing Home Company Inc
SPRINGVILLE, NY · Medicare-certified · 80 beds
Needs attention
Abuse citationNon-profit
Data as of July 1, 2026
4 of 5 overall
Jennie B. Richmond Nursing Home - Bertrand Chaffee Hospital has an overall 4-star rating, with strong staffing and quality scores but a weaker 2-star health inspection rating. It reported a recent abuse citation, $68,591 in fines over the last 24 months, and nurse staffing of 4.04 hours per resident per day versus the 4.1-hour federal benchmark.
Facility ratings
Health inspections
Staffing
4.0352 hrs/resident/day
Quality measures
Last inspection: June 27, 2025Penalties, last 24 months: $68,591recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.0352.
Staffing detail
- Registered nurses
- 0.95
- Licensed practical nurses
- 1.02
- Nurse aides
- 2.06
- Weekend nursing
- 3.42
Hours per resident per day.
Total staff turnover: 33%
Registered nurse turnover: 25%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
8.3%13.8%Worsening
Residents with a fall causing major injury
0%0%No change
Residents with pressure ulcers (bedsores)
6.7%0%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
10%7.4%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
13.3%25%Worsening
Residents whose ability to walk got worse
—11.1%—
Long-stay residents on antianxiety or sleep medication
13.3%15.6%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
31.8%6.4%Improving
Residents with depressive symptoms
3.4%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—94.1%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to promptly report suspected abuse, neglect, or theft and share the investigation results with the proper authorities. Cited June 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 609 — 42 CFR §483.12 — S/S: G
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited December 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: E
The home failed to ensure residents were free from physical restraints unless they were needed for medical treatment. Cited April 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 604 — 42 CFR §483.12 — S/S: E
The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited June 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 607 — 42 CFR §483.12 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $68,591 was recorded.
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $68,591 in total fines.
- $68,591
Federal fine
Jun 27, 2025
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 37.2 residents on an average day (46% of 80 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 51 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.