The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited March 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Hillcrest Nursing and Rehabilitation Community
North Muskegon, MI · Medicare-certified · 39 beds
In good standing
For-profitChain member
5 of 5 overall
Hillcrest Nursing and Rehabilitation Community has a 5-star overall rating, with 4 stars for health inspections and 5 stars for quality measures, but a 2-star staffing rating. Reported nurse staffing is 3.75 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.7487 hrs/resident/day
Quality measures
Last inspection: December 4, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7487.
Staffing detail
- Registered nurses
- 0.54
- Licensed practical nurses
- 1.03
- Nurse aides
- 2.18
- Weekend nursing
- 3.37
Hours per resident per day.
Total staff turnover: 62%
Registered nurse turnover: 56%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—16%—
Residents with a fall causing major injury
3.8%0%Improving
Residents with pressure ulcers (bedsores)
7.2%11.9%Worsening
Residents with a urinary tract infection
7.7%0%Improving
Residents who lost too much weight
5%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
0%20.8%Worsening
Residents whose ability to walk got worse
—16.8%—
Long-stay residents on antianxiety or sleep medication
10%10%No change
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
23.9%12.7%Improving
Residents with depressive symptoms
—0%—
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—87.5%—
Long-stay residents given the pneumonia vaccine
88.5%62.5%Worsening
Short-stay residents given the seasonal flu vaccine
—81.2%—
Short-stay residents given the pneumonia vaccine
81.8%71.8%Worsening
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited October 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide services that met professional standards of quality. Cited December 2025 — limited pattern, potential for harm.
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F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 payment denial.
- 34 days
Medicare/Medicaid payment denial
Mar 11, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of ATRIUM CENTERS · 26 homes · 3.1 stars avg
- Occupancy
- 35.9 residents on an average day (92% of 39 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 33 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.