The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited March 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Hillcrest Nursing and Rehabilitation Community
North Muskegon, MI · Medicare-certified · 39 beds
In good standing
For-profitChain member
Data as of July 1, 2026
5 of 5 overall
Hillcrest Nursing and Rehabilitation Community has a 5-star overall rating, with strong quality measures and a solid health inspection score, though staffing is lower at 3.59 hours per resident per day versus the 4.1-hour federal benchmark. It had no fines in the last 24 months, and recent inspection citations were related to accident hazards/supervision, food handling, and meeting professional standards.
Facility ratings
Health inspections
Staffing
3.5926 hrs/resident/day
Quality measures
Last inspection: December 4, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5926.
Staffing detail
- Registered nurses
- 0.55
- Licensed practical nurses
- 0.94
- Nurse aides
- 2.10
- Weekend nursing
- 3.22
Hours per resident per day.
Total staff turnover: 52%
Registered nurse turnover: 43%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
16%20%Worsening
Residents with a fall causing major injury
0%3.3%Worsening
Residents with pressure ulcers (bedsores)
6.4%7.1%Worsening
Residents with a urinary tract infection
9.1%3.3%Improving
Residents who lost too much weight
0%0%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
0%3.8%Worsening
Residents whose ability to walk got worse
—10.3%—
Long-stay residents on antianxiety or sleep medication
4.8%14.8%Worsening
Short-stay residents newly given an antipsychotic
0%2.9%Worsening
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
9.3%16.7%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—87.5%—
Long-stay residents given the pneumonia vaccine
90.9%86.7%Worsening
Short-stay residents given the seasonal flu vaccine
—81.2%—
Short-stay residents given the pneumonia vaccine
86.4%77.3%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited October 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide services that met professional standards of quality. Cited December 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to provide activities that met all residents’ needs. Cited March 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 679 — 42 CFR §483.24 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 payment denial.
- 34 days
Medicare/Medicaid payment denial
Mar 11, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of ATRIUM CENTERS · 26 homes · 3 stars avg
- Occupancy
- 36.1 residents on an average day (93% of 39 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 34 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.