The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: E
Nursing home report
Highlands Living Center
Pittsford, NY · Medicare-certified · 122 beds
In good standing
Non-profit
2 of 5 overall
Highlands Living Center has a 2-star overall rating, with 2-star health inspection and quality ratings and 3-star staffing. Reported nurse staffing is 3.51 hours per resident per day, below the 4.1 federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.5088 hrs/resident/day
Quality measures
Last inspection: February 19, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5088.
Staffing detail
- Registered nurses
- 0.41
- Licensed practical nurses
- 1.23
- Nurse aides
- 1.87
- Weekend nursing
- 3.08
Hours per resident per day.
Total staff turnover: 59%
Registered nurse turnover: 44%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
21.4%14.3%Improving
Residents with a fall causing major injury
2%2.8%Worsening
Residents with pressure ulcers (bedsores)
7.7%13.4%Worsening
Residents with a urinary tract infection
5%1%Improving
Residents who lost too much weight
9.5%5.9%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
38.8%22.1%Improving
Residents whose ability to walk got worse
29.7%8%Improving
Long-stay residents on antianxiety or sleep medication
4.2%6.8%Worsening
Short-stay residents newly given an antipsychotic
3%5.7%Worsening
Residents with a long-term catheter
0%0.9%Worsening
Residents with new or worsening incontinence
37.8%23.4%Improving
Residents with depressive symptoms
5.9%1.1%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—93.5%—
Long-stay residents given the pneumonia vaccine
26%23.6%Worsening
Short-stay residents given the seasonal flu vaccine
—61.1%—
Short-stay residents given the pneumonia vaccine
33%32.4%Worsening
What the inspectors found
The nursing home failed to ensure a working call system was available in each resident’s bathroom and bathing area. Cited February 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 919 — 42 CFR §483.90 — S/S: E
The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited February 2025 — limited pattern, potential for harm.
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F-Tag 921 — 42 CFR §483.90 — S/S: E
The home failed to provide enough food and fluids to keep residents healthy. Cited June 2023 — limited pattern, potential for harm.
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F-Tag 692 — 42 CFR §483.25(g) — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited June 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 113 residents on an average day (93% of 122 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 30 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.