Nursing home report
Registered name: HIGHLANDS HEALTH AND REHABILITATION CENTER
MEMPHIS, TN · Medicare-certified · 180 beds
The Bay at Highlands Health and Rehabilitation in Memphis has a 2-star overall rating, with 2-star health inspection and staffing ratings and a 3-star quality measure rating. Reported nurse staffing is 3.22 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months; recent inspection citations included accident hazards/supervision, medication errors, and infection prevention and control.
Health inspections
Staffing
3.2234 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.2234.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2026 — isolated incident, immediate jeopardy to residents.
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to ensure residents were free from significant medication errors. Cited August 2022 — limited pattern, potential for harm.
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited December 2018 — limited pattern, potential for harm.
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited August 2022 — isolated incident, potential for harm.
F-Tag 578 — 42 CFR §483.10 — S/S: D
The home failed to give residents clear notice about what Medicare or Medicaid would cover and what costs they might have to pay themselves. Cited August 2022 — isolated incident, potential for harm.
F-Tag 582 — 42 CFR §483.10 — S/S: D
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
Health inspection found 1 health deficiency.
Health inspection found 1 health deficiency.
Health inspection found 7 health deficiencies.
Health inspection found 6 health deficiencies.
Now operated by Highlands Health and Rehabilitation Center, previously The Highlands Memphis Health and Rehabilitation.
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
