The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited April 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Heritage Park Nursing Center
Upland, CA · Medicare-certified · 70 beds
In good standing
For-profitChain member
5 of 5 overall
5 of 5 stars overall. Heritage Park Nursing Center has top health inspection and quality ratings, a 4-star staffing rating, no fines in the last 24 months, and reported nurse staffing of 3.80 hours per resident per day, below the 4.1 federal benchmark.
Facility ratings
Health inspections
Staffing
3.8037 hrs/resident/day
Quality measures
Last inspection: June 19, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.8037.
Staffing detail
- Registered nurses
- 0.40
- Licensed practical nurses
- 1.25
- Nurse aides
- 2.16
- Weekend nursing
- 3.34
Hours per resident per day.
Total staff turnover: 42%
Registered nurse turnover: 17%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—3.8%—
Residents with a fall causing major injury
1.8%2%No change
Residents with pressure ulcers (bedsores)
0%0%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
2%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
4%4.4%No change
Residents whose ability to walk got worse
12.1%3.3%Improving
Long-stay residents on antianxiety or sleep medication
5.7%6.1%No change
Short-stay residents newly given an antipsychotic
2%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
0%1.8%Worsening
Residents with depressive symptoms
5.5%0%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—100%—
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited November 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 641 — 42 CFR §483.20(g) — S/S: E
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: E
The home failed to honor residents’ choices about treatment, research participation, and advance care instructions. Cited November 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 578 — 42 CFR §483.10 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of GENERATIONS HEALTHCARE · 27 homes · 4.2 stars avg
- Occupancy
- 65.6 residents on an average day (94% of 70 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 33 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.